Senior Specialist, Client Processing

In this role, you’ll make an impact in the following ways:

• Provides complex analytics and reporting services, working to improve and automate Client Processing systems. 
• Manages moderate to complex external client issues. 
• Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue.
• Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
• Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. 
• Solves complex problems based on an understanding and knowledge of the intricacies of the system. 
• Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. 
• Provides support to lower level client processing roles.
• May be responsible for allocating and checking work of other team members. 
• May be responsible for specific supervisory review, training and approval actions.

• Contributes to the achievement of related teams objectives

   

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred. 
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred
• Detail oriented
• Excellent verbal and written communication abilities
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications