What are the responsibilities and job description for the Associate, Client Service II position at BNY External Career Site?
Associate, Client Service II
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Client Service II to join our Client Service team. This role is located in Greenville, DE.
In this role, you’ll make an impact in the following ways:
- Work directly with external clients to resolve moderately complex day-to-day issues and guide them to appropriate resources within BNY.
- Support clients in addressing operational and technical issues, ensuring timely and accurate execution of requests.
- Apply intermediate problem-solving skills and judgment to analyze client information and deliver high-quality service to a specialized client base.
- Provide clients with information about BNY products and services across multiple lines of business and geographies, directing them to the right resources as needed.
- Monitor client inquiries, resolve non-routine issues, and escalate complex matters to the appropriate team members.
- Use knowledge of client needs to contribute to business development efforts and participate in initiatives aimed at improving the client experience.
- Recommend process improvements to enhance service delivery.
- Provide guidance and support to less experienced team members and may have people management responsibilities in some geographies.
- Manage multiple, moderately complex client accounts effectively.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or equivalent combination of education and experience.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- Strong communication and problem-solving skills.
- Ability to work collaboratively in a team environment and manage multiple priorities.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.