What are the responsibilities and job description for the Customer Support Representative position at BNL School Pictures?
BNL School Pictures is a family owned photography business that offers high-quality products and services to its customers and strives to be on the forefront in technical innovation and personal service. BNL School Pictures is subsidiary of BNL Enterprises, Inc. Our products and services to include elementary & middle schools portraits, yearbook photography, undergraduates, sports teams, social functions and studio photography.
This position is on site in Marlboro, NJ. Working hours are either 8am-4pm or 9am-5pm.
The Customer Support Representative will provide administrative, product and customer service support to our schools, students, and company staff.
Responsibilities:
- Answering of Customer Support department phone lines, in order to answer customer questions, and do problem research and resolution of customer concerns.
- Perform data entry into company software programs, in order to assist customers in placing orders.
- Complete filing tasks to assist in keeping track of customer orders.
- Place customer orders that are called in over the phone.
- Other duties as assigned.
Skills and Qualifications:
- Strong attention to detail and service is a priority.
- Experience with Windows-based software including Word and Excel.
- Experience in handling a large call volume in a fast paced environment.
- Must be well organized
Position has full time hours while during the school year.