Total Rewards Specialist

Position Summary: 

Under the supervision of the Director of Total Rewards, the Total Rewards Specialist is responsible for administering comprehensive, compliant, and competitive employee benefits programs across multiple countries, with primary emphasis on the U.S. The role has a global reach and will work to execute a total rewards strategy for our employees across the globe.  

The Total Rewards Specialist facilitates benefit enrollment for new hires, vendor coordination, open-enrollment execution, and regulatory compliance for all benefit offerings. As a secondary scope, the Specialist processes and audits payroll in partnership with in-country providers to guarantee accuracy and timeliness. The position also maintains HRIS data integrity, supports recordkeeping and system implementations, performs general HR clerical/administrative tasks (including employee-event coordination), and serves as occasional backup to the front-desk receptionist. A successful Total Rewards Specialist is highly organized, detail-oriented, service-focused, and thrives in a dynamic, fast-paced, multi-national environment. 

Job Responsibilities: 

Primary Focus – Benefits Administration  

• Administer U.S. and applicable global employee benefits programs including medical, dental, vision, life insurance, disability, 401(k) plans, and wellness offerings. 
• Partner with third-party vendors, brokers, and carriers to manage enrollment, data transmission, billing reconciliation, and service delivery. 
• Support open-enrollment periods: prepare communications, update systems, host informational sessions, and resolve employee inquiries. 
• Assist with new hire orientations and be a resource / advocate for employees specific to benefit needs.
• Track regulatory changes and ensure benefits remain compliant plus research market-competitiveness, and cost-effectiveness across regions. 
• Assist with vendor evaluations, processes, and implementation of new benefit programs or enhancements. 
• Prepare routine and ad-hoc benefits reports, basic cost analyses, and trend summaries for HR, Finance, and leadership.

Secondary Scope – Payroll Processing & Auditing  

• Process and audit payrolls (primarily U.S.) in collaboration with in-country leaders to ensure timely, accurate delivery. 
• Validate compensation data including new hires, terminations, promotions, bonuses, overtime, etc...
• Reinforce time card submissions / payroll calendars ~ including cut-off dates, funding timelines, and submission deadlines.
• Apply working knowledge of wage/hour rules, garnishment processing, and state minimum wage requirements, with a commitment to ongoing learning and staying current with regulatory updates.
• Collect/verify timesheets, calculate wages, issue payments, and help resolve payroll discrepancies.
• Review/update employee records for salary, title, or manager changes and serve as primary owner of HR email monitoring for issue resolution.

Recordkeeping, Systems & General HR Administration  

• Maintain accurate, confidential payroll and benefits records for audits, regulatory filings, and internal reviews (e.g., GDPR, COBRA, HIPAA, FMLA, FLSA).
• Support HRIS implementations, data integrations, process automations, and system upgrades. 
• Perform general HR clerical duties: filing, scanning, data entry, and ad-hoc reporting. 
• Assist with employee-centered events (e.g., wellness fairs, recognition programs, training sessions). 
• Provide occasional backup front-desk coverage: greet visitors, answer phones, manage mail/deliveries, schedule rooms, and handle office inquiries. 
• Travel up to 5% for vendor meetings, benefit fairs, training, or off-site events.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Competencies: 

• Accountability & Integrity 
• Customer Service 
• Enthusiasm/Positive Attitude 
• Relationship Building 
• Interpersonal Skills 
• Self-Management 
• Analytical Thinking 
• Problem Solving

Qualifications: 

Required: 

• 2–3 years of benefits administration experience required. 
• Thorough knowledge of benefits-related laws and regulations including COBRA, HIPAA, FMLA, and healthcare reform. 
• Proficiency in ADP Workforce Now and intermediate Microsoft Office skills, specifically Excel (basic reporting / formatting capabilities)
• Demonstrated ability to maintain strict confidentiality.
• Ability to take direction and build relationships

Preferred 

• Bachelor’s degree in Business Administration, Human Resources, Accounting, or related field (or equivalent experience).
• Certified Employee Benefit Specialist (CEBS) or similar certification. 
• Multi-state and/or global benefits experience. 
• Payroll processing experience and Certified Payroll Professional (CPP).

Physical Demands and Working Conditions 

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.