What are the responsibilities and job description for the Universal Banker position at BNA Bank?
About Company:
BNA Bank is dedicated to serving Northeast Mississippi as an independent community bank. Our commitment is threefold: delivering excellent service and products to our customers, fostering a positive and rewarding workplace for our employees, and ensuring a favorable return for our investors. Simultaneously, we are proud to be a great corporate citizen, actively contributing to and giving back to the communities we serve.
Founded on October 16th in 1896 as Bank of New Albany, BNA Bank is a state-chartered bank that has grown from a single location in downtown New Albany to 8 total locations. BNA Bank is one of the few ‘A’ rated banks by Weiss Bank Rating Services and was inducted into the Seifried and Brew Top 15th percentile of community banks. In 2013 BNA Bank received the prestigious McLean Award for Philanthropy, recognizing the banks generous record of giving back to the communities it’s serves.
BNA Bank’s headquarters, West Branch, East Branch, BNA Financial Services Center, and BNA Mortgage Center are all located in New Albany. BNA Bank also has the BNA Bank Plaza in downtown Tupelo, Barnes Crossing Banking Center and Belden Banking Center in Lee County, a branch in Pontotoc, a branch in Myrtle and a loan production office in Oxford.
Over the past 125 years, BNA Bank has grown to over $750 million in assets, has over 100 employees and still operates under the same basic community banking principles and philosophies that have made the past twelve and a half decades profitable and safe for depositors and investors.
About the Role:
The Universal Banker plays a pivotal role in delivering comprehensive financial services to clients by combining the responsibilities of a traditional teller with those of a personal banker. This position is designed to provide a seamless banking experience by assisting customers with routine transactions, account inquiries, and more complex financial needs such as loan applications and investment products. The Universal Banker serves as a trusted advisor, helping clients understand and select appropriate banking products that align with their financial goals. By fostering strong customer relationships and identifying opportunities for cross-selling, the Universal Banker contributes directly to the growth and retention of the bank’s client base. Ultimately, this role ensures high levels of customer satisfaction while supporting the bank’s operational efficiency and compliance standards.
Minimum Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
- Previous experience in a customer service role within the banking or financial services industry.
- Strong knowledge of banking products, services, and regulatory requirements.
- Excellent communication and interpersonal skills to effectively interact with diverse customers.
- Basic proficiency with banking software and Microsoft Office applications.
Responsibilities:
- Process routine banking transactions including deposits, withdrawals, transfers, and payments accurately and efficiently.
- Engage with customers to understand their financial needs and provide tailored advice on banking products and services.
- Assist clients with account openings, loan applications, and resolving account issues or discrepancies.
- Identify opportunities to cross-sell bank products such as credit cards, loans, and investment services to meet customer needs.
- Maintain compliance with all banking regulations, policies, and procedures to ensure secure and ethical operations.
- Collaborate with team members and management to achieve branch sales goals and deliver exceptional customer service.
- Educate customers on digital banking tools and promote their adoption to enhance customer convenience.