AAM - Service Advisor-BMW of South Albany

The Albany Auto Group is seeking full-time experienced SERVICE ADVISORS at BMW of South Albany. Our dealerships are centrally located in the Capital District and boast excellent work environments. Our service advisors receive an excellent compensation package – weekly pay plus commission along with many other benefits! Weekly salary plus commission can earn you $80,000 to 90,000 plus per year.

Job Duties:

• Initiating services by listening to the customer’s description of their vehicles issues/symptoms while clarifying descriptions

• Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records

• Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO’s) into service databases

• Updating job knowledge by participating in training and keeping abreast of manufacturers’ publications

• Enhancing the group’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• At least (2) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience

• Valid, insurable driver’s license and ability to pass a background check

• Experience or certification with specific manufacturer is a bonus

• Professional appearance and demeanor with a positive attitude

• Work rotating Saturdays
We offer an excellent compensation package with competitive starting rates, health insurance, dental, vision and supplemental benefits like accident, hospital and life insurance, a 401(K) retirement plan with company matching, plus service and vehicle discounts.