What are the responsibilities and job description for the Business Development Center Representative position at BMW of Ramsey?
Company Description
BMW of Ramsey part of the Fortune 500 Lithia & Driveway family of dealerships. We are searching for talented business development center (BDC representatives) to join our growing team!
Role Description
This is a full-time, on-site role based in Ramsey, NJ, for a Business Development Center (BDC) Representative. Daily responsibilities include responding to customer inquiries via phone and email, scheduling appointments, maintaining customer satisfaction, and supporting the sales team in driving business growth. The BDC Representative will engage with both prospective and existing customers to provide outstanding service and guide them through their purchase journey.
Qualifications
- Strong Phone Etiquette and Customer Service skills
- Proven ability to enhance Customer Satisfaction through excellent interpersonal skills
- Effective Communication abilities, both written and verbal
- Experience in Sales or related customer-facing roles
- Proficiency in basic computer systems and CRM tools is a plus
- Ability to work collaboratively with a team
- High school diploma or equivalent; additional education or certifications in related fields are advantageous