What are the responsibilities and job description for the Business Development Center Agent position at BMW of Idaho Falls?
Job Overview
BMW of Idaho Falls is seeking a motivated and customer-focused Business Development Center (BDC) Agent to join our dynamic team. As a BDC Agent, you will play a key role in driving sales and enhancing customer satisfaction by managing leads, scheduling appointments, and providing exceptional service to our clients. If you thrive in a fast-paced environment and have a passion for automotive excellence, we want to hear from you!
Responsibilities
- Handle inbound and outbound calls, emails, and texts to engage with prospective and existing customers.
- Schedule sales and service appointments, ensuring a seamless customer experience.
- Follow up on leads generated through online inquiries, marketing campaigns, and referrals.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Collaborate with the sales and service teams to ensure smooth handoffs and follow-through.
- Maintain accurate records of customer interactions in the dealership’s CRM system.
- Stay informed about BMW products, features, and promotions to provide accurate information to customers.
- Meet or exceed performance goals for lead response time, appointment setting, and customer satisfaction.
Requirements
- Excellent communication and interpersonal skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Customer service or sales experience preferred, ideally in an automotive or retail environment.
- Comfortable using CRM software, email platforms, and other technology tools.
- Positive attitude, self-motivated, and a team player.
- Ability to work flexible hours, including evenings and weekends.
- High school diploma or equivalent; additional education or certifications in sales/customer service a plus.
- Valid driver’s license with a clean driving record.
Job Type: Full-time
Projected Total Compensation: From $12.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $12