Automotive Dealership Delivery Specialist - Sales Assistant

Fox Motors has a Delivery Specialist opening in Farmington Hills, MI at Fox Farmington Hills BMW. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.

Key Responsibilities:

The Delivery Specialist ensures customer satisfaction by professionally delivering vehicles to customers. May take on additional projects to make ensure our customers have a remarkable experience.

• Supervises delivery preparation of all sold vehicles, ensuring that purchased options have been properly installed and that all features are fully operational.
• Coordinates delivery of vehicles to customers, providing tour of dealership facilities and introducing customer to appropriate dealership personnel including service manager or available service advisor.
• Develops, implements, and maintains an owner follow-up program to encourage repeat and referral business, and ensures that every customer is satisfied with the delivery and performance of his/her car. Establishes procedures for addressing customer concerns or complaints promptly.
• Encourages new business by developing, implementing, and monitoring a successful customer tracking and prospecting system.
• Maintains frequent contact with manufacturers and other vendors to ensure a thorough knowledge of current leasing, sales, and incentive programs.
• Keep up to date with the latest product information to ensure high standard of product knowledge.
• Assist customers with vehicle related technology questions.
• Other duties as assigned.

SKILLS & EXPERIENCE

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in Microsoft Office Suite and basic computer skills; familiarity with dealership management software is a plus.

WHAT FOX MOTORS OFFERS

• $15.00 - $17.00 Hourly
• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!