What are the responsibilities and job description for the Customer Experience Professional position at BMO Financial?
BMO Financial is committed to creating lasting, positive change for our customers, communities, and people. As a Retail Relationship Banker, you will play a critical role in helping us achieve our Purpose.
Your responsibilities will include:
- Delivering exceptional service to our customers and prospects
- Identifying customer needs and providing advice and guidance on financial solutions
- Working collaboratively with the branch team and BMO partners to deliver a seamless customer experience
- Solving questions and resolving issues raised through consumer credit audits and quality checks
- Making credit recommendations for personal lending transactions, including home financing
To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a passion for helping our customers. You should also be able to thrive in a consultative sales and team-based environment.
In addition to a competitive salary, we offer a range of benefits to support your career development and well-being. These include:
- A comprehensive training program to help you develop your skills and knowledge
- The opportunity to work with a talented and diverse team
- A performance-based incentive structure to recognize and reward your achievements
- Access to a range of employee programs and resources to support your physical and mental health
