Business Development Manager

Job Summary:
As a Business Development Manager at BMO Financial Group, you will be responsible for guiding and directing employees to deliver exceptional service to customers and prospects. This role requires an understanding of customer needs to provide sales and service in their best interests.

Main Responsibilities:

• Advise customers on products and strategies that meet their financial objectives.
• Support sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank's policies and processes.

Additional Responsibilities:

• Ensure alignment between values and behavior that fosters diversity and inclusion.
• Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
• Contribute to the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Develop and maintain a network in the community to enhance the Bank's visibility and build a strong referral source for new potential business.
• Support the Bank's community involvement and participate in community activities.
• Resolve customer-related issues using knowledge of bank services, products, and processes.
• Help determine business priorities and best sequence for execution of business/group strategy.
• Maintain knowledge of interdependent systems and related policies and procedures.
• Monitor sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
• Break down strategic problems, analyze data and information to provide insights and recommendations.
• Communicate goals, plans, and assignments to achieve financial and customer service goals.
• Lead the implementation of new programs, products, and processes within the branch.
• Coordinate the implementation of national and regional sales and service initiatives.
• Provide technical training and support to branch employees to maintain operational and sales effectiveness and recommend improvements.
• Plan and control unit operating expenses in accordance with forecasts.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations.
• Maintain the confidentiality of customer and Bank information.
• Comply with all legal and regulatory requirements for the jurisdiction.