What are the responsibilities and job description for the Customer Service Representative/Inside Sales Representative position at BMI USA Inc.?
BMI USA Inc., is a family-owned business founded in 1972, focused on customer satisfaction, integrity, employee recognition and quality of life in the workplace.
Master distributor to a well-established customer base in Canada and the United States, we are looking for a dynamic and passionate candidate who enjoys working with the public to join our organization as a Customer Service/Inside Sales Representative.
WORKING CONDITIONS
- Salary: base salary plus bonus programs and RRSP bonus
- Employment Type: Full time, permanent, daytime, Monday to Friday
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RESPONSIBILITIES
- Offer a warm and exceptional service based on customer satisfaction and efficiency
- Order entry including proper product identification and product code entry
- Customer Service: answer calls, order follow-ups, correct errors, etc.
- Process return authorizations, credits or any other special request
- Prepare and analyze quotes with the sales managers, then present them to customers
- Inside Sales with existing customers: follow-up calls, promotions, etc.
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SKILLS AND QUALIFICATIONS
- Required high school diploma
- Knowledge of MS Office Suite (Word, Excel)
- Experience with the public is an asset
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- Superior interpersonal skills
- Ability to enter data quickly and accurately
- Dynamism, autonomy, resourcefulness
Pay: From $1.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person