What are the responsibilities and job description for the Customer Service Sales Representative position at BMH?
The Product Support Salesperson is responsible for performing general and specific sales of parts, service, and maintenance programs and selected warehouse products to the highest industry standards.
Essential Duties and Responsibilities: include the following and other duties as assigned:
Prepare professional sales quotes, with accurate pricing and required background materials to sell parts, service and selected warehouse products.
Secure proper authorization from Management for quotes and non-standard transactions
Actively prospect geographical territory for new customers, this will require regular “cold calling”.
Consistent contact with existing customer base to secure Service Contracts and parts business.
Provide service to all customers regardless of territorial location, provide leads for all J.M. services and products
Parts delivery and pick up as needed or requested
Manage all equipment deliveries of equipment to help secure service contracts
Educate customers on operation, charging and maintenance of all equipment
Assist Rental Department and Collections Department as needed
Participate in Saturday Service Department staffing responsibilities
Accountability to management in the form of daily activities, call sheets, prospecting, goal setting and minimum performance standards as stated in the salesman’s agreement.
Accurately manage customer list, maintain and build database.
Educational Requirements:
High School diploma or equivalent
Intermediate computer skills required
Rudimentary knowledge of equipment maintenance procedures, and internal combustion engine design.
Physical Requirements: must be able to meet the following physical demands
Walk, stand, sit, bend, stoop, reach, push, pull, squat, kneel, twist, and lifting requirement to a maximum of 75 lbs.
Other Requirements:
Forklift Certified (or ability to be certified)
Valid California Driver’s License
Ability to work independently
Good Communication and Customer Service Skills
We offer:
Competitive compensation and company vehicle
Generous benefits package including medical, dental, vision, and life insurance
401k with Company Match and profit sharing
Paid vacation, sick, and holidays
Salary : $36,000 - $60,000
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