Service Manager

BMH Equipment is your authorized dealer for material handling equipment. We aim to be a one stop shop for all material handling needs. Our mission is to offer customers the resources of a large company with personal attention.

Our employees receive full benefits at competitive premiums and are rewarded with a better work/life balance. We get 10 days of paid vacation on Day 1, and Black Friday and Christmas Eve are paid holidays!

Job description:

The goal of the Service Manager is to continuously develop the Service Department and Branch, while maintaining positive relationships with staff, OEM providers, vendors, and, most importantly, the customer.

Effectively coach, mentor, and manage a Team of Forklift Dealer Professionals, consisting of Service, Parts, and Support Team members. Ensure the Service and Parts Departments are compliant with Federal, State, and Company guidelines regarding safety and environmental standards. Review monthly financials and collaborate with the Vice-President of Operations to set short- and long-term departmental goals and strategy. Maintain current and develop new policies and best practices to support the Operations management Team’s goals. Maintain a positive relationship with OEM Partners and Vendors to promote a better overall experience for the customer. Market to the local community and grow with CFE, while increasing market share in your territory.

Requirements

7-10 proven years of exceptional Service and/or Parts experience in Forklift industry or similar.

Prior Leadership experience preferred

Proven entrepreneurial spirit; An attitude and approach that actively seeks change, critical questioning, innovation, and continuous improvement.