Helix - Lead Sales Operations Analyst

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  Lead cross-functional programs that drive operational efficiency, scalability, and performance across the Customer Success organization.
• Define and execute end-to-end program plans, including scope, timeline, resources, risks, and change management strategies.
• Partner with Customer Success, Finance, and Sales teams to align operational initiatives with business goals.
• Design and optimize internal processes, workflows, and tooling to support CS strategy and improve the customer lifecycle.
• Lead change management efforts to ensure successful adoption of new systems, processes, and capabilities within CS teams.
• Facilitate stakeholder communication, alignment, and collaboration across multiple levels of the organization.
• Drive the evaluation, implementation, and optimization of tools and technologies used by the Customer Success team.
• Conduct business analysis to inform operational decisions and surface insights from customer health, usage, and engagement data.
• Champion continuous improvement by identifying pain points, gathering feedback, and iterating on operational solutions.
• Utilize AI and productivity tools to enhance team productivity and efficiency

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  Proven experience in Program Management, Business Operations, or similar roles, preferably supporting Customer Success or Go-To-Market functions.
• Proven ability to lead complex, cross-functional programs from inception to execution.
• Strong understanding of change management principles and experience driving organizational adoption.
• Excellent analytical skills with a data-informed mindset; able to turn insights into actions.
• Proficiency with tools such as Salesforce, Gainsight, Tableau, Jira, or similar CS and analytics platforms.
• Effective communicator with experience working across various levels of stakeholders, from ICs to senior leadership.
• Process-oriented with a strong track record of operational excellence and continuous improvement.
• Highly organized and capable of managing multiple projects in a fast-paced environment.
• Familiarity with Customer Success metrics (e.g., NRR, churn, NPS, CSAT, time-to-value) and their operational impact.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.