Bilingual Operations Assistant

Job Summary

We are seeking a dynamic and compassionate Bilingual Operations Assistant to join our dedicated team.

In this vital role, you will serve as a bridge for clients and families, providing culturally sensitive support and guidance while assisting with case management processes. Your energetic approach will help empower individuals facing complex challenges, ensuring they receive the appropriate resources and intervention. Fluency in both English and Spanish is essential to effectively communicate with diverse populations and foster trust. This paid position offers an exciting opportunity to make a meaningful impact in the community while developing your skills in social work, crisis intervention, and behavioral health.

Job Duties and Responsibilities:

• Provide administrative and operational support to Case Coordinator
• Send required documentation to parents or guardians for signature as directed by the Case Coordinator
• Follow up with parents or guardians as needed to ensure timely receipt of completed documentation
• Track tasks and documentation to ensure all deadlines are met
• Maintain a thorough and up-to-date understanding of organizational policies and procedures in order to clearly explain them to parents or guardians
• Communicate professionally and promptly with internal staff
• Maintain accurate records and documentation in accordance with organizational standards
• Coordinate interpretation services with insurance companies.
• Support case coordination activities and perform additional administrative tasks as assigned
• Keep track of sickness policy on the team’s chat.

Qualifications and Experience:

• 2 year of experience in the customer service field or administrative (Preferred experience in hospital, or clinical settings)
• High School Diploma
• Comfortably using a computer and learning new systems
• Proficiency in Microsoft Office (Word, Excel, Outlook, and other applications)
• Proficiency in Adobe Acrobat (PDF editing, forms, and document management)
• Bilingual in English and Spanish (required)
• Ability to accurately translate documents from English to Spanish
• Ability to follow direction and collaborate effectively with the Case Coordinator
• Strong listening and comprehension skills
• Professional attitude and strong work ethics

Other Skills:

• Active Listening and Communication
• Record Keeping and Documentation
• Adaptability and Flexibility
• Problem-Solving and Analytical Thinking
• Teamwork

Join us to be part of a passionate team committed to empowering individuals through compassionate support, resource navigation, and community engagement. Your energy can help transform lives—apply today!

Pay: $24.00 - $26.00 per hour

Benefits:

• Professional development assistance

Application Question(s):

• Are comfortable with Part time Opportunities?
• This is an Onsite role, Is that something that you feel comfortable with?
• Please let me know a little more about your background.

Work Location: In person

Salary : $24 - $26