What are the responsibilities and job description for the Senior Technical Program Manager position at BLYK Engineering Services?
- Technical Program Manager (TPM)
- Product Development Manager
- Technical Product Manager
- IT Operations Manager
- Solution Delivery Manager
- Application Development Manager
Pure Developers or Lead consultants will not fit the role
General Characteristics:
Responsible for managing the lifecycle of Client products, solutions, and applications, ensuring they meet business requirements and align with the Client Operations roadmap. Oversees product development activities, reporting standards, and operational governance while coordinating with cross-functional teams to deliver high-quality, customer-focused solutions.
Essential Duties & Responsibilities:
1. Product Development & Delivery
- Manages research and development activities related to the design, enhancement, and qualification of Client products and solutions.
- Works with cross-functional teams to ensure fulfillment of product requirements and transition products from development to commercialization.
- Assists in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.
- Acts as a technical consultant to the client Operations team, leading testing and evaluation of innovative technologies.
- Ensures technology and product specifications align with Client business objectives.
- Oversees product delivery, managing schedules and tasks related to all aspects of product development.
2. Operational Governance & Reporting
- Develops and maintains a centralized inventory of Client products, solutions, and applications.
- Captures and tracks Client Operations initiative updates in compliance with reporting standards.
- Monitors input from all business units to ensure products meet functional and performance requirements.
- Identifies opportunities for improvement and lifecycle replacement needs; prepares documentation and summaries for leadership visibility.
- Collaborates with Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.
- Ensures Standard Operating Procedures (SOPs) are created and maintained, establishing a lifecycle process for updates.
3. Strategic Support & Emergency Response
- Gains detailed knowledge of all facets of Client Operations to support decision-making and implementation of initiatives.
- Serves in times of emergency to support state response efforts and ensure continuity of operations.
- Performs other duties as assigned