Operations Manager

Position: Operations Manager

Location: West Hollywood, CA (Hybrid)

Schedule: Full-Time | Salary: $75,000 Full Health Benefits

Blush is a fast-growing, high-end matchmaking company seeking a strategic, people-focused, and results-driven Operations Manager to guide our dynamic team of matchmakers and lead cross-functional projects that enhance team operations, client experience, and overall efficiency. This full-time position will oversee a team of 15 full-time and 20 part-time matchmakers while also taking the lead on critical internal initiatives that drive scalable growth and operational excellence.

If you're an experienced people leader who thrives in/ operations management, team development, and process optimization—this is your opportunity to make a meaningful impact in a people-first, emotionally rewarding industry.

• Lead, coach, and support a distributed team of 35 matchmakers, ensuring high performance, accountability, and alignment with company values.
• Manage team workflows, daily operations, and individual matchmaker performance—creating structure and consistency across the team.
• Set clear expectations and KPIs, track progress, and provide regular performance feedback.
• Hold weekly check-ins, one-on-ones, and team meetings to keep communication fluid, morale high, and goals on track.
• Serve as the go-to resource for conflict resolution, client escalations, and team-related challenges.
• Collaborate with executive leadership on hiring, training, and onboarding new matchmakers.
• Foster a supportive, motivated culture rooted in high standards, empathy, and excellence.

• Develop and implement operational strategies, systems, and processes to improve efficiency and KPIs
• Collaborate with department leads to ensure smooth cross-functional workflows and timely project execution
• Monitor key performance indicators (KPIs) and operational metrics; report on trends and improvement opportunities
• Manage budgets, vendor relationships, and contract negotiations where applicable
• Oversee daily business functions and resolve operational issues quickly and effectively
• Support hiring, onboarding, and training processes for operations and support staff
• Lead initiatives to improve quality, reduce costs, and enhance team productivity
• Maintain compliance with company policies and legal/regulatory requirements
• Identify areas for improvement and implement scalable solutions for growth
• Act as a liaison between executive leadership and staff to ensure strategic alignment

• 3 years of experience in operations management or a related role
• Proven ability to lead teams and manage multiple projects simultaneously
• Strong problem-solving skills and operational knowledge
• Excellent organizational, communication, and leadership skills
• Familiarity with business software and tools (e.g., project management platforms, CRMs, and data visualization tools) 
• Ability to analyze data and generate actionable insights
• Bachelor’s degree in Business Administration, Operations, or related field

• Full-time salary of $75,000
• Full health benefits package
• Opportunity to lead a mission-driven, people-first team
• Work with a high-performing, supportive, and fast-growing organization