What are the responsibilities and job description for the Desktop Support Engineer position at Blupace Tech?
Job Title: Desktop Support L3 (Windows & VMware)
Location: Los Angeles, CA (Onsite)
Type: Contract
Job Description:
- We are seeking an experienced Desktop Support L3 Engineer with strong expertise in Windows environments, VMware administration, and advanced troubleshooting.
- The ideal candidate will handle escalated technical issues, support end-user technologies, manage system configurations, and ensure smooth operations across desktop infrastructure and virtual desktop environments.
- This role requires strong problem-solving skills, excellent communication, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Provide L3 technical support for escalated hardware, software, OS, and network-related issues.
- Administer, troubleshoot, and maintain Windows 10/11, Windows Server, and related system components.
- Support and manage VMware environments (ESXi, vSphere, VDI), including deployment, configuration, and performance tuning.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Assist with endpoint deployments, OS upgrades, patches, and imaging.
- Lead root-cause analysis for recurring incidents and implement long-term solutions.
- Support Active Directory tasks including group policy updates, user provisioning, and permissions.
- Work with ServiceNow or similar ITSM tools for ticket management, updates, and documentation.
- Collaborate with Infrastructure, Network, and Security teams for cross-functional issues.
- Maintain detailed documentation for systems, processes, and troubleshooting procedures.
- Support onboarding/offboarding of employees with system setups and access management.
Qualifications:
- 5–7 years of experience in Desktop Support / IT Support, with at least 2 years in L3 support.
- Strong knowledge of Windows 10/11, Windows Server, and endpoint management tools.
- Hands-on experience with VMware vSphere, ESXi, VDI, or similar virtual environments.
- Strong understanding of Active Directory, Group Policy, DNS, DHCP, SSO, and authentication.
- Experience with remote support tools and ITSM platforms (ServiceNow preferred).
- Excellent diagnostic, analytical, and troubleshooting skills.
- Strong communication, customer service, and follow-up abilities.
- Ability to work independently and handle high-priority issues efficiently.
