What are the responsibilities and job description for the Front End Manager position at Bluff Country Co-op?
PURPOSE: To oversee operations of a natural foods front of house; to meet the Co-op’s goals for sales, margin, labor and customer service, ensuring that the department contributes to the financial and social best interest of the Co-op; to promote the Co-op in accordance with its principles both in-store and in the community.
STATUS: Reports to General Manager; supervises front end staff
RESPONSIBILITIES
1. Customer Service
- Treat people fairly, consistently and with respect.
- Ensure efficient, informative and friendly service according to established customer service vision and standards.
- Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
- Ensure that communications are clear, direct and respectful
- Ensure the integrity of Bluff Country Co-op’s values in decision-making and interactions with others.
- Act as a model to all employees following the employee handbook.
- Provide attentive and courteous customer service
2. Front of House Operations
- Set performance, productivity, and service standards for all department staff.
- Evaluates department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
- Ensures that all department areas are clean, well ordered, safe for customers and staff, and meet health standards.
- Ensures that unsellable items are returned or otherwise properly disposed of, following established procedures.
- Monitor cooler and freezer temperatures, inform departments of concerns, follow established procedures for repairs.
- Ensure accurate execution of marketing and promotional strategies by Front End staff.
3. Supervision
- Employ the integrity of Bluff Country Co-op’s values and Manager’s Code of Conduct in decision making and interacting with others.
- Hire qualified applicants following established policy.
- Ensure on-the-job training.
- Organize meetings of department staff and communicate policy changes.
- Document performance problems, provide coaching, feedback, and disciplinary conversations with staff.
- Conduct performance evaluations and take corrective action as needed, up to and including termination.
- Recommend pay raises within the department payroll budget and co-op pay scale.
4. Safety & Security
- Ensure department’s compliance with all state and federal food safety laws.
- Maintain department equipment in working order. Troubleshoot problems and arrange for repairs following established procedures.
- Assure department’s compliance with all policies in the Co-op’s Safety & Security binder.
5. Other Duties
- Participate in Management Team meetings as requested and storewide meetings.
- Procure and maintain current Food Manager Certification with the State of Minnesota.
- Serve as Manager on Duty as needed.
- Visit other stores for price comparisons, product and merchandising ideas for the Front End department.
- Work with the Owner Services Coordinator as needed for Owner Drives, Owner Appreciation and other events or cashier training related to ownership.
- Perform other tasks assigned by the General Manager.
QUALIFICATIONS
- Supervision experience--hiring, training, evaluating.
- Experience developing systems and procedures.
- Experience serving the public; exemplary customer service skills.
- Ability to handle multiple demands.
- Calmness under pressure, with ability to follow procedures in high-pressure situations.
- Ability to project an outgoing, friendly personality.
- Excellent communication skills with customers and co-workers: good listening, clear instructions.
- Familiarity with co-op products.
- Attention to detail, accuracy.
- Willingness to work weekends and evenings and regular, predictable attendance.
- Willingness and ability to learn and grow to meet the changing requirements of the job.
BENEFITS
- 20% employee discount
- Paid time off
- Paid breaks
- Flexible spending account (after 9 months of employment)
- Retirement account
- Ongoing paid training
- Free massage
- YMCA discount