What are the responsibilities and job description for the Production and Technical Support Associate position at BlueWave Security?
Join BlueWave Security and help power the future of cloud-hosted access control.
About BlueWave Security:
BlueWave Security manufactures and supports cloud-first access control and video surveillance systems used by organizations ranging from Fortune 100 companies to schools, healthcare, and government facilities. Since 2005, we’ve combined physical and IT security into scalable systems that are reliable, easy to deploy, and built to last.
Location: San Diego, CA (Little Italy) | In-office (Not a remote role)
Type: Hourly, Full-Time
The Role:
We’re looking for a technically-skilled, solutions-driven Production & Technical Support Associate to support customers, configure hardware, and assist with daily production and fulfillment. This role bridges customer support, engineering lab work, and operations, offering real variety and direct impact.
The ideal candidate is proactive, detail-oriented, and communicates clearly. If you thrive in a hands-on environment, enjoy solving real-world technical problems, and like variety in your day, this role is for you.
Primary Responsibilities:
- Provide technical support via phone, email, and ticketing system
- Troubleshoot hardware and software issues across access control and video systems
- Guide field technicians and customers through installations and repairs
- Configure video surveillance systems and onboard customers
- Configure, test, and QA controllers, readers, and cameras
- Create wiring diagrams and support documentation
- Escalate complex issues to senior staff when needed
- Assist with assembly, packaging, and daily shipments
Ideal Candidate:
- 2 year experience in access control, low-voltage systems, or related technical field (preferred)
- 2 years of customer support experience with hands-on technical troubleshooting
- Comfortable with hardware, software, and basic IT concepts
- Able to create clear, accurate wiring diagrams from scratch for low-voltage systems
- Clear, professional communicator with a customer-first mindset
- Organized, proactive, and takes ownership of work
- Comfortable context switching throughout the day
- Enjoys collaborating across support, engineering, and operations
- Bachelor’s degree in a technical field or an equivalent combination of education & experience
This position is ideal for an early-to-mid-career technical support professional looking to expand their hands-on skills, or an access control installer seeking to transition into an office-based role.
Benefits Include:
Medical, dental, and vision insurance · Paid time off · Growth opportunities · Collaborative team environment
Join Us and Make an Impact: If you’re passionate about solving technical challenges and want to play a pivotal role in a growing, innovative security company, we’d love to hear from you.