Care Navigator

Are you a detail-oriented, compassionate professional who thrives in a patient-centered environment? Join the dynamic team at BlueWave Medicine, a boutique Integrative Medicine Concierge practice dedicated to high-quality, personalized healthcare. Nestled within the serene surroundings of the Presidio—our clinic blends cutting-edge medicine with a holistic approach to wellness.

BlueWave Medicine is located in the Presidio, a historic 1,500-acre national park site overlooking the Golden Gate Bridge. We are a close-knit, collaborative practice committed to excellence in care and innovation in delivery. We’re looking for a full-time Care Navigator to help us provide a seamless and supportive experience for our patients.

As a Care Navigator, you will play a key role in guiding patients through their care journey. This position supports clinical operations and patient communication in a high-touch, tech-enabled practice. Your core duties will include:

• Warmly answering and triaging phone calls and emails from patients.
• Coordinating appointments and follow-ups to ensure smooth scheduling.
• Managing communication with outside providers and facilities, including document sharing and referral coordination.
• Organizing and uploading electronic documents into our EMR system.
• Facilitating medical records requests and ensuring timely delivery to and from referring providers.
• Following up on lab and imaging orders and ensuring results are received and reviewed.
• Maintaining accurate and up-to-date records using Elation EMR, including chart preparation and health maintenance tracking.
• Supporting clinicians by preparing electronic charts before visits.
• Monitoring and restocking office inventory as needed to support team workflows.
• Actively participating in staff huddles and team meetings to improve patient care and workflow.
• Collaborating with clinicians, medical assistants, and leadership to support optimal care and patient satisfaction.

• Associate’s or Bachelor’s degree required.
• Exceptional attention to detail and follow-through.
• Strong communication skills with a warm, professional demeanor.
• Adaptable, self-directed, and comfortable in a fast-paced environment.
• Previous experience in primary care, concierge medicine, or integrative care settings is a plus.
• Solid understanding of HIPAA and patient privacy best practices.

At BlueWave Medicine, we invest in our team’s well-being and professional development. In addition to working in a beautiful setting with a supportive team, you’ll receive:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) plan
• Generous paid time off

If you're passionate about patient care and excited to grow with an innovative team, we’d love to hear from you!