What are the responsibilities and job description for the Network Specialist - Customer Outreach with Security Clearance position at BlueWater Federal Solutions?
Overview BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders. Responsibilities * Initial customer interactions and follow through of service orders.
- Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
- Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
- Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear. Qualifications * An active Secret clearance or the ability to obtain one.
- 2 years of military experience in communications or a related technical field, 2 years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2 years of experience in communications or a related technical field.
- Must be able to work the swing shift (2pm-10pm) We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 50-55K