Relief Table Games Supervisor

SUMMARY: 

The Relief Table Games Supervisor position is responsible for dual duties that include but are not limited to supervising all table game activities within an assigned gaming area and dealing cards at the gaming table with precise counts and payouts. Works according to set procedures under direct supervision. At the BlueWater Resort & Casino this individual must be able to deal and oversee all table games.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Perform all duties and responsibilities of a Dealer.
• When assigned; performs duties as a Table Games Supervisor.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures. 
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

As needed may act as a Supervisor with the following duties and responsibilities:

• Directly supervises dealers.
• Monitors the performance of subordinates, ensuring adherence to departmental policies and procedures.
• Ensures game protection is utilized
• Inspect cards and equipment to be used in games to ensure they are in good condition.
• Monitors to ensure that team members provide prompt and courteous guest service while maintaining the integrity of the game at all times.
• Maintain knowledge of basic strategy and signs of advantage play.
• Accurately tracks the table drop and monitors player win/loss and table win/losses.
• Reports any major fluctuations of a game to the Table Games Supervisor and/or Director of Table Games.
• Able to resolve guest complaints in such a manner that the integrity of the game is not compromised.
• Maintains proper chip inventory for all tables assigned and determines the need for fills/credits.
• Understands and comprehends all departments policies and procedures.
• Explains and interprets the rules of the games to guests.
• Maintains knowledge and ability to deal all games within the department.
• In the absence of the Table Games Shift Supervisor, coordinates and schedules the opening and closing of all games.
• Verifies and awards jackpots and other promotional winners.
• Must utilize game protection on all games.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures. 
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

 KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  All Employees must be knowledgeable to all Company policies and procedures.

• Must adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations, including, but not limited to, tile 31, Suspicious Activity Reporting and Customer Identification requirements.
• Must have knowledge of all programs utilized in the pit are including but not limited to Player tracking systems.
• Must possess basic mathematical ability.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
• Must possess basic computer skills and use of computer programs such as but not limited to; Microsoft word and excel.
• Must maintain the ability to deal all games within the pit area.
• Must have the ability to make gambling related decisions and deal with a variety of variables in situations where conflicting information exists.

QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or GED equivalent preferred.
• One or more years’ experience and/or training in table games; one-year supervisory experience in a similar position preferred; or an equivalent combination of education and/or work experience.
• Must pass dealer audition and proficiency test.
• Must be able to communicate in English.
• Must be 21 years of age. 
• Must present a professional appearance and demeanor at all times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and exert fast-paced mobility for periods in excess of 8 hours. 
• Must be able to walk for long periods of time. 
• Must have a good sense of balance, be able to bend, kneel and occasionally stoop. 
• Must be able to push and grasps objects. 
• Must have manual dexterity and ability to use repetitive wrist motions. 
• Ability to lift up to twenty-five (25) pounds.

WORK ENVIRONMENT:

• The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. 
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. 
• Indoor casino environment

ACCESSIBILITY:  Restricted 

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent.  The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned.