What are the responsibilities and job description for the Fraud SOP Technical Writer (Contract) position at Bluevine?
About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500 person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
About the Role:
We are seeking a detail-oriented Contract Technical Writer to spearhead a critical documentation overhaul for our Account Risk and Transaction Risk teams. This role is not just about recording processes; it is about building a foundation for the future of our operations. You will be responsible for auditing existing procedures, bridging documentation gaps, and—most importantly—structuring our Standard Operating Procedures (SOPs) for ingestion by LLMs and other AI tools.
What You Will Do:
New Hire Hourly Pay Rate: $60/hr. - $65/hr.
At Bluevine, we recognize the importance of fair and competitive compensation. Exact compensation may vary based on a variety of factors, including your experience, skills, and qualifications, as well as market trends.
Benefits & Perks (US Based ONLY)
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500 person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
About the Role:
We are seeking a detail-oriented Contract Technical Writer to spearhead a critical documentation overhaul for our Account Risk and Transaction Risk teams. This role is not just about recording processes; it is about building a foundation for the future of our operations. You will be responsible for auditing existing procedures, bridging documentation gaps, and—most importantly—structuring our Standard Operating Procedures (SOPs) for ingestion by LLMs and other AI tools.
What You Will Do:
- SOP Modernization: Audit and update legacy SOPs for the Account Risk and Transaction Risk teams to ensure they reflect current platform tools, compliance standards, and operational workflows.
- Documentation Gap Analysis: Partner with leaders across risk to identify areas where processes are undocumented or rely on "tribal knowledge," and shadow SMEs to draft new, comprehensive SOPs from scratch.
- AI Optimization & Structuring: Re-engineer documentation into high-quality, structured formats (such as Markdown) optimized for RAG (Retrieval-Augmented Generation) and LLM ingestion.
- Information Architecture: Apply consistent metadata, hierarchical tagging, and clear taxonomies to ensure that an AI can accurately parse, index, and retrieve risk-related information.
- Cross-Functional Collaboration: Partner with Risk Leads, Product Managers, and Engineering teams to ensure that documentation evolves in lockstep with product updates and fraud-prevention strategies
- Quality Control: Maintain a high bar for clarity, brevity, and actionable instructions, ensuring all content is accessible for both human analysts and automated systems.
- Experience: 3 years of experience in technical writing, preferably within FinTech, Risk Operations, Trust & Safety, or highly regulated environments.
- Risk Knowledge: A fundamental understanding of risk monitoring, fraud detection, or transaction dispute processes.
- AI Fluency: Familiarity with how LLMs process information and a proven ability to structure content for "Chat-with-your-docs" internal tools.
- Technical Proficiency: Strong skills in Markdown, Confluence, Git, or similar documentation-as-code tools.
- SME Engagement: A natural ability to interview technical experts and translate complex, high-stakes processes into simple, foolproof instructions.
- Detail Obsession: You are someone who catches the smallest inconsistency and understands that in Risk, the details are everything.
New Hire Hourly Pay Rate: $60/hr. - $65/hr.
At Bluevine, we recognize the importance of fair and competitive compensation. Exact compensation may vary based on a variety of factors, including your experience, skills, and qualifications, as well as market trends.
Benefits & Perks (US Based ONLY)
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
Salary : $1,000