What are the responsibilities and job description for the Technical Support Engineer position at BLUETTI?
KEY ROLES :
1、Identify, qualify, and present residential solar and ESS solutions based on customer business and technical requirements.
2、Evaluate the conformance of products and solutions including residential solar inverters, ESS, EVSE and related components to US performance standards
3、Assure customers have all the appropriate technical and product information required for their due diligence on our product offering.
4、Coordinate and guide clients on test events, procedures, and requirements.
5、Generate, edit, and revise test reports and documentation. Maintain client confidentiality.
6、Work with sales to expand client base by supporting marketing leads and be a key contributor for customer interactions during sales cycle
7、Travel to customer sites to perform site walks to determine site conditions and challenges for estimation and installation
8、Be available as a technical consult for the troubleshooting during installation and?maintenance
9、Work with the Engineering / Applications team to understand and communicate technical requirements
10、Develop competency to become a technical lead
11、Perform other duties as assigned.
QUALIFICATION REQUIREMENTS :
1、Licensed Professional Engineer (Electrical) in CA is preferred
2、Bachelor's degree in Engineering (Electrical or Mechanical preferred)
3、Over 5 years of experience in distributed energy, solar, batteries, fuel cells and micro-grids
4、Thorough understanding of Residential Solar and ESS Design, including system and component level solutions, production modeling, parts & components, and electrical tie in methods
5、Deep understanding of the NEC and relevant electrical codes, including those specific to the States where PE licenses are held
6、Ability to problem solve, think creatively, and timely resolve personnel and project related issues
7、Excellent organization, documentation, and communication skills
8、Ability to travel nationally 25% max and be the face of Bluetti for site visits and sales presentations.
9、Familiar with the installation of various brands of ESS (Tesla, Franklin, Enphase, etc.), those who have worked as a technical support engineer for equipment manufacturers are preferred.
Job Type : Full-time
Pay : $7,000.00 - $10,000.00 per month
Salary : $7,000 - $10,000