Senior Living Relationship Manager

Bluestone delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2025! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:

The Senior Living Relationship Manager will assist in growing Bluestone’s business in their assigned territory to meet organizational objectives through a variety of outreach activities. This role will be responsible for facilitating company growth and success by promoting a positive identity for the company. They will leverage opportunities through live value proposition delivery, networking, building community relationships, distributing promotional materials, and personally visiting potential new partners. 

In addition to fostering relationships with external stakeholders, the Senior Living Relationship Manager will work closely with internal stakeholders to coordinate future business with internal resources. This position reports to the Director of Business Development and works collaboratively with their peers to expand the brand in their respective market.

Schedule: Full time position. Successful candidate will be in the field at least 3-4 days per week, 1-2 days remote (work from home). 

Territory: Eastern Wisconsin (Racine, Kenosha, Milwaukee, Washington & Ozaukee Areas)

Salary: $75,000 - $85,000. Base salary will be commensurate with experience.
Other Compensation: Territory Manager Sales Compensation Plan

Responsibilities:

• Accountable for meeting assigned growth goals through value proposition presentations, customer satisfaction, identifying opportunities to improve, and implementing solutions to achieve growth objectives
• Provide leadership and creative thinking through effective planning and decision making to achieve company targets in assigned region
• Develop comprehensive understanding of competitive environment and articulate company value proposition
• Manage complex schedule and modifications based on new and existing buildings, patient growth, and new providers joining the team
• Record activities in customer relationship management software, as well as be a savvy user of other Bluestone technology platforms
• RMs are expected to be actively in the field executing efforts to grow the business for 90% of every business day. 10% should be dedicated to daily administrative tasks.
• Up to 80% travel within the local territory is required for this position. 
  

Qualifications:

Education/Certification/Experience

• Documented previous sales success
• Bachelor’s degree in business, finance, health care administration  and experience in clinic operations and/or care delivery
• Experience in a healthcare organization preferred
• Customer service and quality related positions a plus
• Senior Living experience preferred
• Valid driver’s license required
  

Knowledge/Skills/Abilities

• Knowledge and experience with Assisted Living and Memory Care communities a plus
• Ability to work independently with excellent time-management and organizational skills
• Ability to maintain professional relationships with patients and other members of the care team
• Ability to communicate effectively and professionally, both verbally and in writing, with diverse populations
• Intermediate-level computer proficiency with email, fax, word processing, spreadsheets, and databases
• Excellent customer service skills
• Demonstrated compatibility with Bluestone’s mission and operating philosophies
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA) 
• Retirement plan with 4% matching contributions
• Ten days (10) paid holidays for office closures
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees 
• Company sponsored cell phone, laptop and computer accessories
• Regular business hours