Data Onboarding Coordinator

About Bluestaq
At Bluestaq, we're not just another tech company-we're a mission-driven team of innovators, problem-solvers, and trailblazers. Whether supporting space exploration, defense systems, global alliances, government initiatives, healthcare advancements, or commercial breakthroughs, our work spans industries that shape the future. Founded in 2018, Bluestaq has quickly become a leader in enterprise software and secure data management. Our name? A nod to our roots-"blue" (military shorthand for the good guys) and "staq" (as in software stack).

Recognized Excellence
We don't just talk about excellence-we deliver it. Bluestaq has earned national recognition as one of Inc. Magazine's Fastest-Growing Private Companies and is consistently ranked among Colorado's Best Workplaces. Whether we're supporting national security, enabling healthcare advancements, or driving commercial innovation, we're committed to building data management solutions that matter.

Join the Mission
Ready to push boundaries with tech that transforms industries? At Bluestaq, we engineer secure, scalable data ecosystems for space, defense, healthcare, and beyond. Join us to tackle mission-critical challenges, protect the world's most valuable data, and build what's next. Let's make extraordinary possible - together.

Why This Role Matters 
As a Data Onboarding Coordinator at Bluestaq, you are the first point of contact for new data providers integrating with the Unified Data Library (UDL) — Bluestaq’s enterprise data fabric for secure, scalable data sharing. You’ll ensure every provider experiences a clear path to onboarding their data from initial connection to active participation in the UDL environment. 

This role bridges people, process, and technology. You’ll help data providers navigate onboarding requirements, coordinate internally across engineering and operations teams, and make complex workflows feel simple. Your work ensures data is stored securely, managed responsibly, and made discoverable to those who need it most — and that every provider feels supported from first contact through full integration. 

What You’ll Do 

 Customer Interface & Triage 

• Serve as the first point of contact for new providers during onboarding, setting the tone for a positive experience. 
• Oversee onboarding to ensure inquiries are addressed accurately, patterns are identified for process improvement, and issues are routed to the appropriate teams for effective resolution. 
• Assess technical and operational questions with enough depth to understand scope, impact, and appropriate routing . 
• Provide proactive status updates and clear communication across the onboarding pipeline, anticipating needs and removing friction. 

Workflow & Technical Coordination 

• Create and manage Jira tickets, properly categorizing technical issues, workflow blockers, and implementation tasks; assigning to the right owner; and tracking to completion. 
• Understand the technical context of onboarding workflows at a functional level, enough to ask informed questions, spot issues, and communicate clearly with technical teams. 
• Facilitate progress tracking and cross-team coordination across Sales, Engineering, and Business Operations to keep onboarding milestones on track. 
• Recognize when questions require technical expertise and escalate appropriately while maintaining enough context to follow the resolution. 

Process & Continuous Improvement 

• Document and refine onboarding processes, FAQs, and communication templates to keep information current, scalable, and accessible. 
• Spot patterns in customer questions, implementation blockers, and workflow inefficiencies. Collaborate with internal teams to drive continuous improvement in the onboarding experience. 
• Maintain accurate records and audit trails for all customer interactions and ticket resolutions. 

Culture & Representation 

• Represent Bluestaq’s culture of excellence: approachable, accountable, detail-oriented, and always striving to make complex things feel simple. 
• Demonstrate a customer-first mindset that balances responsiveness with accuracy, taking ownership of follow-ups before anyone must ask.  

Requirements 

• 2–4 years of experience in customer service, onboarding, or operations coordination (tech, SaaS, or data-focused environment preferred). 
• A customer-first mindset — you take pride in creating great experiences and finding answers fast. 
• Strong organizational and communication skills, both written and verbal. 
• Familiarity with Jira or other workflow/ticketing tools (or a quick learner who loves process). 
• The ability to manage multiple priorities in a fast-paced environment while staying calm and solution-focused. 
• A proactive, collaborative approach — you’re the kind of person who follows up before someone has to ask. 
• Bonus points for experience in Scrum or Agile environments, or a working knowledge of data onboarding or SaaS implementations.