What are the responsibilities and job description for the Digital Live Chat Specialist position at Blueprint Manufacturing?
Blueprint Manufacturing helps customers connect with manufacturing solutions through a digital-first experience, making it easier to get product information, request support, and move from inquiry to quote with less friction.
The team values responsiveness, clarity, and practical problem-solving. You’ll join a company that is focused on improving how customers engage online and on building a better digital experience as the business grows.
Position Overview
This role owns real-time customer conversations through live chat and helps turn website traffic into qualified inquiries. You’ll answer questions, route requests, and support a smooth handoff to the right internal team. The position is important to both customer experience and lead conversion.
Role & Responsibilities
- Respond to customer questions through live chat in a timely and professional manner.
- Qualify inbound inquiries and route them to the appropriate sales or support contact.
- Provide accurate product, service, or process information based on approved company resources.
- Capture customer details and conversation notes for follow-up and reporting.
- Escalate complex issues or urgent requests to the right internal team.
- Identify recurring customer questions and share feedback to improve the chat experience.
Must Have Criteria
- Experience handling customer conversations in a live chat or similar digital support environment.
- Ability to manage multiple chat conversations while maintaining response quality.
- Experience documenting customer interactions and follow-up details.
- Familiarity with using digital communication tools in a customer-facing role.
- Ability to follow scripted guidance, process steps, and escalation procedures.
Nice to Have
- Experience in manufacturing, industrial, or B2B customer support.
- Background in lead qualification or sales support.
- Experience improving response times or chat conversion rates.
- Exposure to CRM or helpdesk workflows.
What We Offer
- Opportunity to shape a customer-facing digital channel at a growing company.
- Direct impact on customer experience and lead generation.
- Collaborative environment with room to improve processes and workflows.