What are the responsibilities and job description for the Network Support Engineer - Tier 2 position at Blueport?
Benefits:
Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges, keeping networks running flawlessly, and being the go-to expert for escalated support. This is a hands-on role where you’ll work directly with customers, optimize performance, and ensure connectivity for leading multifamily and hospitality businesses.
Join Blueport and help deliver the future of connected living. We’re seeking a Network Support Engineer II to keep our clients’ networks running at peak performance and provide expert support when it matters most. In this role, you’ll troubleshoot complex issues, optimize systems, and collaborate with our engineering and customer success teams to ensure seamless, reliable connectivity. From hospitality to multifamily communities, you’ll play a key role in delivering best-in-class network experiences that power our clients’ success.
Why You’ll Love Working at Blueport
This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges, keeping networks running flawlessly, and being the go-to expert for escalated support. This is a hands-on role where you’ll work directly with customers, optimize performance, and ensure connectivity for leading multifamily and hospitality businesses.
Join Blueport and help deliver the future of connected living. We’re seeking a Network Support Engineer II to keep our clients’ networks running at peak performance and provide expert support when it matters most. In this role, you’ll troubleshoot complex issues, optimize systems, and collaborate with our engineering and customer success teams to ensure seamless, reliable connectivity. From hospitality to multifamily communities, you’ll play a key role in delivering best-in-class network experiences that power our clients’ success.
Why You’ll Love Working at Blueport
- Competitive benefits, including 401(k), health, dental, and vision insurance
- Paid time off so you can recharge
- Opportunities for growth and career advancement
- A collaborative, innovative culture where your voice matters
- Work with cutting-edge technology that powers hotels and multifamily communities nationwide
- Working in an office environment to gain broader access and continue learning.
- Be the Tier 2 escalation point, resolving advanced network issues
- Support and mentor Tier 1 team
- Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
- Monitor network performance, troubleshoot incidents, and enhance security
- Deploy and test new equipment and solutions
- Collaborate across teams to deliver seamless connectivity and service
- Work in our Walpole office Full Time - not a remote position
- 2 years in a call center or support environment
- Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
- Hands-on experience with HP & Cisco switch CLI
- Ability to talk with customers to be able to understand issues at hand
- Excellent problem-solving skills and the ability to explain solutions clearly
- Ability to speak Spanish helpful
- Medical, dental, vision, paid time off, 401K, opportunity for advancement
This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.