What are the responsibilities and job description for the Patient Care Coordinator position at BluePearl Vet, LLC?
BluePearl Specialty Emergency Pet Hospital in is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital.
As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication. Performing visit follow-up calls, scheduling and handling some discharges.
As the Patient Care Coordinator, you will:
Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
Coordinate patient flow between multiple specialties
Manage Cornerstone hospital census
Facilitate discharge appointments.
Perform patient discharges in coordination with the technical team
Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
Receive and address patient care telephone calls from the general public
Call previous day's ER clients for follow-up feedback
Preparing medications to go home.
Providing daily updates for hospitalized patients
Financial updates
Maintaining and tracking lab results on behalf of clinicians.
Obtain medical records from RDVM for upcoming appointments
Why BluePearl?
- Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
- In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
- We value your health and well-being as an associate by providing you with the following:
- Health, dental, vision, and life insurance options.
- Parental leave benefits.
- Flexible work schedules.
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
- We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.