Lobby Desk / Receptionist - Bethesda Offices

Company: Blueline Security Services LLC
Location: Pike & Rose – North Bethesda, MD
Position Type: Part-Time
Industry: Security / Office Reception

• Monday and Friday

• 8:00 AM – 6:00 PM

• Approximately 20 hours per week

Blueline Security Services LLC is seeking a professional, dependable, and customer-focused Lobby Desk / Receptionist to serve as the first point of contact at a Class A office building located in Pike & Rose.

This position plays an important role in creating a welcoming environment while supporting the safety and security of the property. The ideal candidate will possess excellent communication skills, a polished professional appearance, and the ability to provide exceptional customer service while maintaining awareness of lobby activity.

The Lobby Desk / Receptionist represents both Blueline Security Services and our client. Professionalism, reliability, and attention to detail are essential for success in this role.

• Staff the front desk during assigned business hours.

• Welcome tenants, visitors, contractors, and vendors in a courteous and professional manner.

• Verify visitors and direct them to the appropriate office or suite.

• Maintain visitor logs and issue visitor passes when required.

• Answer incoming phone calls and assist with general inquiries.

• Monitor lobby activity and report suspicious or unusual behavior to management.

• Communicate effectively with property management, tenants, and Blueline Operations.

• Utilize a company-issued cell phone to communicate through phone calls, text messages, and email.

• Maintain accurate daily activity logs and complete all required reports.

• Ensure the reception area remains clean, organized, and presentable throughout the shift.

• Follow all site-specific post orders, emergency procedures, and client expectations.

• Provide excellent customer service while maintaining a calm and professional demeanor during routine and emergency situations.

• High school diploma or GED preferred.

• Previous receptionist, concierge, customer service, or security experience preferred.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Basic computer proficiency, including Microsoft Outlook and email.

• Ability to multitask while maintaining attention to detail.

• Ability to work independently with minimal supervision.

• Must be dependable with excellent attendance and punctuality.

• Ability to remain seated or standing for extended periods as required.

• Must successfully pass a background investigation and any client-required screening.

This position requires daily interaction with executives, tenants, and visitors. Professional business attire is mandatory at all times while on duty.

Employees are expected to present a polished and professional appearance that reflects the standards of both Blueline Security Services LLC and our client. Business attire includes dress slacks, a collared dress shirt or professional blouse, and appropriate dress shoes. Clothing must be neat, clean, wrinkle-free, and well-maintained. Casual clothing, jeans, leggings, athletic wear, hoodies, sneakers, hats, or other non-business attire are not permitted unless specifically authorized by management.

• Reception or front desk experience

• Concierge or hospitality experience

• Security experience

• Excellent customer service skills

• Strong organizational skills

• Professional phone etiquette

• Ability to remain calm under pressure

• Experience working in corporate office environments

• Consistent part-time weekday schedule

• Professional corporate office environment

• Opportunity to work with a respected security company

• Supportive management team

• Ongoing training and development

• Opportunity for additional shifts and advancement within Blueline Security Services LLC

Blueline Security Services LLC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.