What are the responsibilities and job description for the Patient Care Coordinator position at Bluegrass Hearing Clinic?
Job Overview
We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster positive patient relationships, streamline administrative processes, and uphold the highest standards of patient confidentiality and care. This position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a dynamic healthcare environment.
Responsibilities
- Greet patients warmly and manage appointment scheduling using patient management software and Electronic Health Records (EHR) systems
- Verify patient insurance coverage, explain health insurance policies, and assist with billing inquiries
- Maintain accurate and up-to-date medical records in compliance with health regulation policies and privacy standards
- Communicate effectively with patients via phone, email, or in person to address questions, confirm appointments, and provide health education
- Support medical staff by preparing patient charts, managing documentation, and ensuring all administrative tasks are completed efficiently
- Assist with patient check-in/check-out processes while maintaining strict confidentiality of sensitive information
- Coordinate follow-up appointments and ensure timely communication between patients and healthcare providers
Experience
- Previous experience working in a medical office or healthcare setting is highly preferred
- Familiarity with medical administrative support tasks such as appointment scheduling, billing, and insurance verification
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes
- Knowledge of health regulation policies related to patient privacy and data security (e.g., HIPAA compliance)
- Experience using patient management software or Electronic Medical Records (EMR/EHR) systems for managing electronic health records
- Strong customer service skills with the ability to communicate clearly and empathetically with diverse patient populations
- Ability to handle phone communication professionally while managing multiple tasks efficiently
- Basic understanding of medical terminology, health insurance processes, and maintaining patient confidentiality through secure data handling practices
- Typing skills that support accurate data entry and quick documentation during busy clinic hours
Join us as a Patient Care Coordinator if you’re passionate about providing exceptional patient experiences, thrive in fast-paced environments, and are eager to contribute your healthcare administrative expertise. We value energetic professionals committed to making a positive impact on every patient’s journey!
Pay: $15.00 - $16.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Prescription drug insurance
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $15 - $16