What are the responsibilities and job description for the Students Accounts Customer Service Coordinator position at Bluefield University?
Primary Purpose/Scope
The Student Accounts Customer Service Coordinator serves as a primary point of contact for students, families, and internal departments regarding student accounts, financial aid, and registrar services. This position requires a strong commitment to customer service, confidentiality, and attention to detail. The coordinator supports Bluefield University’s mission through accurate and professional communication, data management, and student-focused service.
Essential Duties, Responsibilities, And Functions
The essential duties, responsibilities, and functions of this combined position include, but are not limited to, the following:
The qualification standards of the Student Accounts Customer Service Coordinator include, but are not limited to, the following:
Subject to at least annual evaluations, ensuring accountability and alignment with job functions.
APPROVALS
The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.
APPLICATION INSTRUCTIONS
To apply for this position, select “Apply Now” below or visit: https://www.bluefield.edu/employment/ to complete the employment application and upload the following:
Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.
Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.
The Student Accounts Customer Service Coordinator serves as a primary point of contact for students, families, and internal departments regarding student accounts, financial aid, and registrar services. This position requires a strong commitment to customer service, confidentiality, and attention to detail. The coordinator supports Bluefield University’s mission through accurate and professional communication, data management, and student-focused service.
Essential Duties, Responsibilities, And Functions
The essential duties, responsibilities, and functions of this combined position include, but are not limited to, the following:
- Serve as the main representative for Bluefield Central, managing walk-in traffic, phone calls, and the BluefieldCentral@bluefield.edu
- Provide support to students and families on a range of topics, including financial aid navigation, FAFSA assistance, VTAG details, and payment plan options.
- Process and post student payments and assist with collections by sending billing statements and communicating with students via email, phone, and text.
- Conduct financial estimations for prospective and current students and monitor accounts for transcript and registration eligibility.
- Handle administrative tasks such as processing mail, updating student information in Jenzabar, and maintaining detailed records of student interactions.
- Ensure FERPA compliance and maintain strict confidentiality in all communications.
- Supervise and assign tasks to office work-study students.
- Stay current on university policies, procedures, and programs through ongoing training.
- Cross-trained to assist in answering questions regarding Financial Aid and the Registrar’s Office.
- Assist with open houses, RAM Days, Move-in Days, FAFSA workshops, and other events (for both Online and Traditional Programs).
- Assist with the supervision of work-study students.
- Education and Experience: A bachelor’s degree in business administration or a related field is preferred, along with 3–5 years of experience in customer service, data processing, and file management. Experience with student information systems, especially Jenzabar, is strongly preferred.
- Skills and Abilities: Strong verbal and written communication skills, a professional demeanor, and high proficiency in Microsoft Office are required. The ideal candidate will be able to manage multiple tasks independently and collaboratively. Knowledge of FERPA guidelines is essential.
- Faith-Based Requirement: A personal relationship with Jesus Christ and a commitment to the mission of Bluefield University are required.
- Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not necessarily a physically demanding job and generally requires no specific physical demands other than those typical in a modern office environment. Normal responsibilities should not afford risks of accidental injury.
- Specialized Equipment Requirements The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.
- Working Conditions and Environment The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions. This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.
The qualification standards of the Student Accounts Customer Service Coordinator include, but are not limited to, the following:
- A Christian commitment and lifestyle that acknowledges a personal relationship with Jesus Christ and a personal commitment to the Christian purpose and mission of Bluefield University.
- Professional appearance and presentation in the working environment (including casual or tech-related tasks).
Subject to at least annual evaluations, ensuring accountability and alignment with job functions.
APPROVALS
The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.
APPLICATION INSTRUCTIONS
To apply for this position, select “Apply Now” below or visit: https://www.bluefield.edu/employment/ to complete the employment application and upload the following:
- Letter of interest
- Resume or Curriculum Vitae
- Names and full contact information for at least three professional references
- Statement of Christian Faith
Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.
Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.
