End User Services Specialist

The Digital Workplace Support team at BlueCross BlueShield of Tennessee is hiring an End User Services Specialist. This is an onsite role at our Chattanooga, Tennessee headquarters. In this role, you’ll provide Level 2 support and problem resolution internally for technology products and applications. Ideal candidates will bring 2 years of relevant IT experience, preferably supporting users in a corporate environment.

Note: Candidates must live within 50 miles of Chattanooga, Tennessee. Sponsorship is not available for this role.

Job Responsibilities

• Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications. Ensures appropriate change management approvals are in place prior to deployment
• Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
• Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
• Documents technical issues and their resolution, in accordance with incident and knowledge management standards.
• Must be willing to adjust schedule and provide support outside of business hours as needed.
  
  

Job Qualifications

Education

• Associate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.
  
  

Experience

• 2 years - Experience in Information Technology required
  
  

Skills\Certifications

• Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Customer service oriented
  
  

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.