Customer Success Manager

BlueCotton is in the business of helping customers across the U.S. Mark the moment with custom t-shirts and apparel. We’ve experienced tremendous growth in the last three years doubling revenue and were recently named to the Inc 5000 America’s Fastest Growing Private Companies for the seventh time in company history, and we’re just getting started!  We have ambitious growth goals and need entrepreneurial minded team members who are up for the challenge. We’re hiring a Customer Success Manager (CSM) to partner closely with our Outside Sales Reps to win, launch, and grow custom merch accounts. You’ll be the steady hand in keeping clients informed, artwork accurate, timelines realistic, and jobs press‑ready, all while driving loyalty, reorders, and account expansion.

How you’ll work with Outside Sales Reps (hand-in-hand):

• Pre‑sale scoping: Collaborate with sales representatives on customer brand goals, quantities, budgets, and deadlines; translate needs into recommended garments, print methods, and finishing options.
• Artwork & approvals: Collaborate with our on-site art team to meet customer expectations and timelines for artwork proofs and approvals.
• Order execution & updates: Manage order status and communicate updates with sales representatives and clients as necessary.
• Issue resolution: Respond to order changes quickly, collaborating with the salesperson to propose viable alternatives to keep the order on schedule.
• Account growth: Collaborate with sales person to plan reorder calendars (events, seasons, launches) and identify opportunities for territory planning. 

How you’ll collaborate across departments: 

• Production & Art: Collaborate with sales person to ensure communication in the order process is clear and fluid. Coordinate with art & production on creating samples when needed.
• Purchasing/Receiving: Align on garment availability, substitutions, and check‑ins to avoid last‑minute surprises.

What success looks like:

• On‑time approvals and on‑time ship rates meet the customer expectation.
• Clear and accurate order entry that achieves 100% customer satisfaction.
• Healthy reorder cadence and increased average order value. 
• New customer retention & revenue growth. They are happy!

The skills you’ll showcase:

• Enablement – You get energy, find joy in, and are naturally good at providing others with encouragement and assistance for projects and ideas.
• Tenacity – You are good at and enjoy pushing projects and tasks through to completion to ensure that the desired results are achieved.
• Discernment – You make good judgments relying on instinct and intuition across a wide variety of situations.
• Galvanizing – You are naturally good at rallying, inspiring, and organizing others to take action.

The experience you’ll bring:

• 2-3 years of customer success experience 
• Experience working alongside and supporting sales representatives 
• Experience building relationships with corporate customers
• Strong client communication and expectation‑setting
• Experience with CRM and order management systems 
• Curiosity, passion, competitiveness, growth mindset
• Knowledge of the apparel industry is a plus!

Benefits:

• Paid Time Off
• 401(k) match
• Free Bitcoin after 5 years 
• Health, Dental, and Vision insurance
• Paid Life Insurance Policy
• SmartDollar Program

Job specifics:

• Full-time
• 100% Onsite position with flexibility to go offsite for customer visits
• Monday - Friday 8:00am-5:00pm with an hour lunch break 
• Starting Salary: $50k with bonus potential 

Why Bluecotton?

Even though we’ve been in business for over 30 years, BlueCotton is on the move! We have BIG goals about the impact we can make on our team members, customers and community. We know the way to realize the greatest impact is by building a team who understands our goals, who is passionate about our “why”, and who is excited to build something significant.

We are in Bowling Green, KY, the fastest growing city in the state, and just one hour north of Nashville. Our 130 employees call this area home and come to work every day ready to serve customers all around the United States! While we have a lot of production muscle and compete with all the top screen printers in our industry, we are still small enough to feel like a family business. It’s important to us to know the names and interests of all our team members.

The biggest reason BlueCotton is so special is because our work is meaningful and allows us to connect with people during very special moments of their lives. Our products help open businesses, raise money for worthy causes, celebrate milestones, commemorate special events and honor the legacy of lives well lived. In short, our products Mark the moment for customers across the U.S. 

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