Wash Bay Attendant

Reports to: Supervisors

Supports: Truck prep, wash quality, safety, and customer satisfaction

Vehicle Prep & Wash Quality

• Follow the dedicated wash process for each wash package (Fresh & Clean, Prime Shine, Bluebird Signature).
• Use proper brushes, mitts, and tools — do not mix or contaminate tools between vehicle types.
• Maintain speed without compromising quality or safety.
• Visually inspect vehicles during prep and exit for missed spots or problem areas.
• Call for touch-ups or re-washes when quality standards are not met.
• Communicate IQ issues (noise, behavior changes, malfunctions) to Supervisor or AM immediately.
• Avoid acid use on polished or delicate surfaces.
• Be mindful of fragile or damaged areas (tail lights, peeling paint, broken glass, rock chips).
• Keep a safe distance with pressure wands and maintain control of spray angles at all times.

Customer Experience & Sales

• Greet every customer courteously and professionally — deliver unreasonable hospitality.
• Qualify vehicles by dirtiness level and help guide customers to the best wash option.
• Pitch memberships and higher-tier washes using approved talking points.
• Use positive language even under stress or pressure.
• Escalate customer concerns or unusual requests to Supervisor or AM immediately.
• Offer upgrades, re-washes, or touch-ups proactively when necessary.
• Represent the company professionally — maintain appearance, tone, and energy that reflect brand standards.

Site Cleanliness & Safety

• Own the appearance of the tunnel, pit, driveway, lobby, and breakroom.
• Keep tools clean, hoses managed, and stations organized during every shift.
• Sweep, mop, and spray down areas throughout the day — not just at closing.
• Empty trash, clean windows, and wipe down chemical surfaces regularly.
• Perform mid-day and end-of-day cleanup checks per checklist.
• Report and address any safety hazards immediately (oil, ice, tripping hazards, leaks, etc.).
• Ensure tunnel tools are stored properly, buckets have clean water, and brushes are ready for use.
• Support site cleanliness during downtime — teamwork over idleness.

Team Contribution & Communication

• Arrive on time, uniformed, and ready to work.
• Follow direction from Supervisors and Managers promptly and respectfully.
• Rotate between stations to balance workload and maintain engagement.
• Assist teammates during busy periods or when volume slows.
• Log shift issues or customer complaints accurately for management review.
• Stay off phones during work hours unless approved by leadership.
• Communicate broken equipment, dirty tools, or missing supplies immediately.

Salary : $16 - $19