Store Manager

Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a Store Manager to join our team in the Hampstead, NH office.

We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.

You will LOVE working here!

• We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization
• We offer all the benefits you would expect, including: competitive wages, bonus program, medical, dental, vision, life insurance, disability, paid time off, 401k, 401k match and holidays
• Plus some benefits you might not expect such as a health and wellness incentive program, team member recognition, quarterly chair massages, corporate on-site gym, and more
• We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)

Our Store Managers are the primary point of contact supporting both team members and tenants within their respective location. They are expected to be team players, leading by example while coaching others, with outstanding customer service skills. In addition operating the front desk and performing routine administrative work, the Store Manager has additional responsibilities to ensure the location operates smoothly.

Your role here at Bluebird would entail:

• Build and maintain a team environment within designated location and across the entire organization
• Manage team of Customer Service Associates in designated location (2-3) including monthly schedules, semi-annual performance evaluations, and daily duties
• Ensure the office is covered during business hours, filling in call outs as needed
• Support all training initiatives including refresher training for existing team members and assist with onboarding of new hires to ensure understanding and compliance of company polices and procedures
• Oversee sensitive assignments on a monthly basis including billing, lien of sale process, final auctions, and cash deposits
• Deliver superior customer service, to both new and existing customers, over the phone, in person, and in email correspondence; manage escalated tenant concerns
• Possess a clear understanding of facility amenities and any ongoing specials in order to assist customers with determining their storage needs; rent storage units to meet company goals
• Perform routine facility walk-throughs, both interior and exterior throughout shift to maintain and clean the facility; ensuring the property is up to brand standards
• Conduct end of month walkthrough, ensuring empty units are reflected on the floorplan and have been vacated in the system
• Other duties as assigned

Qualifications:

• Must be a team player
• Excellent customer service skills; the ability to adapt and respond to various tenant situations
• Experience within the self-storage industry, although not required
• Strong communication and interpersonal skills, both written and verbal
• Previous management experience preferred
• High School Diploma or equivalent
• Must have valid Driver’s License and reliable transportation
• Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook)
• Must be able to sit, bend, twist, lift (25 lbs.), walk, etc.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our team members as safe as possible providing masks, gloves, and hand sanitizers.

Ability to commute/relocate:

• Greenland, NH 03840: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

• Health insurance

Salary : $42,000 - $0