What are the responsibilities and job description for the Network Service Center Specialist position at BLUEBIRD NETWORK, LLC?
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NSC Specialist to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.
POSITION PURPOSE:
The Network Service Center Specialist serves as a frontline member of Bluebird Fiber's Network Service Center (NSC) providing a single point of engagement for customers and internal partners across both service-related and network-related needs. The role combines customer Care responsibilities with Tier I Network Operations capabilities. Specialists continue to support account inquiries, billing inquiries, disconnect requests, service questions, and other customer account and service-related matters while also performing initial network troubleshooting and Tier I technical triage for customers experiencing service-impacting or network-related issues.