What are the responsibilities and job description for the Service Supervisor position at Bluebird Mountain Sports?
Job Title: Service Supervisor
Location: Santa Fe, NM
Company: Bluebird Mountain Sports
Job Type: Seasonal, Full Time
About Us: At Bluebird Mountain Sports, we are dedicated to providing exceptional winter experiences to our customers. Our commitment to quality service and safety sets us apart as a premier destination for skiing and snowboarding enthusiasts. We are seeking a detail-oriented and experienced Service Supervisor to lead our service team and maintain our high standards of equipment care and customer satisfaction.
Job Summary: The Service Work Manager will be responsible for overseeing ski/snowboard service and repair operations. This role involves managing a team of technicians, ensuring the timely and efficient maintenance/repair of equipment, and delivering high-quality service to our customers. The ideal candidate will have strong technical expertise in ski/snowboard equipment, excellent leadership skills, and a commitment to customer service.
Key Responsibilities:
- Manage and mentor a team of service technicians, providing training, guidance, and support to ensure high-quality service and efficient operations.
- Oversee the daily operations of the service department, including equipment repairs, maintenance, and quality control.
- Ensure all equipment is serviced and repaired to meet safety standards and performance expectations.
- Manage the workflow of repair requests, prioritize tasks, and ensure timely completion of services.
- Maintain accurate records of service work, including repair details, parts used, and equipment status.
- Coordinate with the rental department to address any issues with rental equipment.
- Handle customer inquiries, concerns, and complaints related to services with professionalism and a solution-oriented approach.
- Monitor and enforce safety protocols, cleanliness and operational procedures to ensure a safe working environment for staff and customers.
- Manage inventory of service parts and tools, including ordering supplies and conducting regular audits.
Qualifications:
- Proven experience in service and repair, with at least 2 years in a supervisory or lead role.
- Strong technical knowledge of ski and snowboard equipment, including tuning, repair, and maintenance.
- Excellent leadership and team management skills with the ability to motivate and develop staff.
- Outstanding customer service skills with the ability to address and resolve issues effectively.
- Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail.
- Open availability to work weekends, holidays, and extended hours during peak seasons.
Benefits:
- Competitive pay with performance-based bonuses.
- Employee discounts on products.
- Paid time off.
- Opportunities for professional development and growth within the company.
- Access to exclusive pro-deal discounts on equipment.
Job Types: Full-time, Temporary
Pay: From $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $22