Service Delivery Dispatch Scheduler I

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Service Delivery Dispatch Scheduler I to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

The Service Delivery Dispatch Scheduler I is responsible for coordinating and scheduling field technicians to support customer
installation orders and service requests. This role ensures efficient daily dispatching, accurate scheduling, and clear
communication between customers, technicians, and internal teams to deliver timely and high-quality service.

EDUCATION AND EXPERIENCE:

• Previous experience as a dispatcher, scheduler, or in a related coordination role preferred
• Strong technical aptitude with the ability to learn and navigate dispatching and scheduling
  systems
• Demonstrated data entry skills with strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and time management abilities
• Proven problem-solving skills with sound judgment and critical thinking
• Ability to remain calm and effective in a fast-paced environment
• High school diploma or equivalent required

• Customer-focused mindset with a commitment to service excellence
• Strong interpersonal skills and ability to build effective working relationships
• Active listening skills and ability to prioritize tasks effectively
• Team-oriented approach with a proactive and positive attitude

PRIMARY RESPONSIBLILITES:

• Schedule and dispatch field technicians to daily worksites for equipment installations and service calls
• Coordinate technician assignments for project-based installation work
• Communicate professionally with customers regarding scheduling, updates, and non-emergency service requests
• Receive and manage incoming service calls, ensuring timely follow-up and resolution
• Maintain accurate data entry and updates within systems and scheduling tools
• Organize and manage service records, files, and documentation with a high degree of accuracy
• Provide technicians with necessary job details, research, and support to ensure successful service delivery
• Collaborate with service teams, office staff, and management to improve processes, increase efficiency, and support a

Bluebird is an equal opportunity employer.