Change Management Analyst

Brief Description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Change Management Analyst to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Position Purpose

The Change Management Analyst will support Network Operations Center (NOC) leadership and technical teams by utilizing Network Element Management Systems (EMS) and Operational Support Systems (OSS) to identify circuits affected by network maintenance and deliver timely, accurate, and customer-focused notifications.

Additional responsibilities include, but are not limited to, performing data entry, maintaining system accuracy, and supporting cross-platform data integrity across multiple tools and systems.

Requirements

Required Qualifications:

• College degree or equivalent in IT or a related technical field.
• Prior experience manipulating, analyzing, and reporting on data sets.
• Experience formatting data for easy analysis (spreadsheets, charts, pivot-tables, etc..)
• Proficient in Microsoft 365, with strong emphasis on Excel (formulas, pivot tables, and data tools).
• Demonstrated analytical ability, judgment, and problem-solving skills.
• Strong attention to detail with a focus on accuracy and data quality.
• Ability to quickly pivot between tasks in a fast-paced environment.
• Proficient in automating the creation of data analysis reports and notifications, including automated workflows, spreadsheet updates, and email distribution processes.
  
  

Preferred Qualifications

• Prior experience in the Telecommunications field is strongly preferred.
• Experience with Network Operations OSS and EMS/NMS systems in a production environment.
• Experience reading and interpreting network drawings and diagrams.
• Possess an understanding of data transfer techniques between systems (e.g., REST APIs, XML, SQL queries, file import/export) and their practical application in operational workflows.
  
  

Summary

Primary Responsibilities:

• Create Maintenance Notifications (NOFAs) for all circuits potentially impacted by maintenance activities within required customer and carrier notification timelines.
• Identify and recommend opportunities for process improvements.
• Update and maintain contact information to ensure that customers consistently and accurately receive notifications.
• Participate in weekly Change Management calls with engineering, field services, and outside plant teams to evaluate upcoming maintenances, both internal and external.
• Proactively ensure readiness across all stakeholders.
• Identify and mitigate potential conflicts in advance to prevent customer impact or service credits.
• Evaluate workload and effectively prioritize tasks based on urgency, customer impact, and scheduled maintenance windows.
• Must be reliable and possess the ability to work effectively and independently under minimal supervision while maintaining high accuracy and accountability.
  
  

Bluebird is an equal opportunity employer.