What are the responsibilities and job description for the Sr Support Engineer 2 position at Blue Yonder?
Job Title: Sr Support Engineer 2
Location: This will be a hyrid role reporting to the Dallas, TX office
Overview
The Sr Support Engineer 2 plays a critical role in ensuring the successful deployment, operation, and optimization of Blue Yonder's supply chain software solutions. This role involves working closely with customers, support teams, and development teams to troubleshoot and resolve complex technical issues, enhance product functionality, and contribute to the overall success of our solutions.
What You'll Do
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
Benefits
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Location: This will be a hyrid role reporting to the Dallas, TX office
Overview
The Sr Support Engineer 2 plays a critical role in ensuring the successful deployment, operation, and optimization of Blue Yonder's supply chain software solutions. This role involves working closely with customers, support teams, and development teams to troubleshoot and resolve complex technical issues, enhance product functionality, and contribute to the overall success of our solutions.
What You'll Do
- Provide advanced technical support and guidance to customers, resolving complex issues related to Blue Yonder products
- Collaborate with software development teams to identify, troubleshoot, and resolve product-related issues
- Enhance and maintain tools for monitoring, deployment, and operations to streamline the support process
- Assist in coordinating product release activities, ensuring adherence to quality standards and processes
- Contribute to the development and maintenance of technical documentation, including knowledge base articles and user guides
- Serve as an internal advocate for customers, representing their needs and feedback to the product management and development teams
- Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Jenkins)
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
- Familiarity with version control systems (e.g., Git) and CI/CD pipelines
- Knowledge of database management systems (e.g., SQL, NoSQL) and monitoring tools (e.g., Prometheus, Grafana)
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field
- 5 years of experience in technical support, software engineering, or related roles, with a proven track record of solving complex technical problems
- Strong understanding of software development lifecycle (SDLC) and agile methodologies
- Excellent communication and collaboration skills, capable of working effectively with cross-functional teams
- Strong problem-solving skills and attention to detail
- Commitment to continuous learning and improvement, staying current with emerging technologies and industry trends
- Experience with Blue Yonder Platform /ESQ/SEQ products is highly desirable
- Certification in cloud platforms or relevant technologies
- Prior experience in the supply chain or logistics industry
- This role may require occasional travel to customer sites and other Blue Yonder offices
- Participation in an on-call rotation to provide 24/7 support coverage
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
Benefits
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $81,336 - $104,888