Customer Specialist

Blue Water Sedans is a locally owned and operated black car service based in Santa Cruz. We are a small, established business with a team-oriented work environment where every person plays an important role in creating an excellent client experience. As we prepare to grow over the next year, we are looking for someone with a positive attitude, strong work ethic, and the ability to contribute to a supportive and professional office culture.

Your primary responsibility will be to support a high level of customer satisfaction from initial reservation through final payment. This role involves frequent communication with clients and chauffeurs by phone, text, and email, as well as working in our reservation system. Because business volume can change throughout the day, week, and year, the ideal candidate will stay calm under pressure, prioritize effectively during busy periods, and use slower times productively to stay ahead of upcoming work.

We are seeking someone to start as Part-Time, around 15-25 hours per week. Applicant should at least be available Tuesday through Friday, approximately 10:00 or 11:00 a.m. to 2:00 or 3:00 p.m., with some flexibility depending on the day. Availability around major holidays is important, and occasional weekend or fill-in coverage may be needed for vacations, sick days, or other scheduling needs. Initial training typically takes about a month and is paid. This is an in-person position.

There is also potential for this role to grow into a position with greater responsibility over time. We value people who want to learn, develop their skills, and take on more as they become comfortable with the basics of the job.

Key Responsibilities

• Take reservations by phone and email.
• Communicate with and assist chauffeurs.
• Process driver paperwork and reconcile discrepancies.
• Process payments and run financial reports.
• Review reservations for accuracy and completeness.
• Build driver schedules based on availability, weather, and traffic conditions.
• Manage schedule changes and confirm chauffeurs have the correct information.
• Complete end-of-day office tasks and communicate important information to night staff.
• Assist management with special projects as needed.
• Maintain a professional and welcoming office atmosphere for clients and coworkers.

Qualifications

• Positive, friendly attitude.
• Self-starter who can work independently.
• Strong customer service, listening, and communication skills.
• Excellent time management and organization.
• Professional phone and email etiquette.
• Ability to stay calm and focused in stressful situations.
• Comfortable using computers and learning new systems quickly.
• Strong problem-solving skills.
• Automotive knowledge is a plus, but not required.

The type of person who would thrive here is someone who is organized, reliable, calm, good at juggling multiple priorities, enjoys customer service, is comfortable communicating via phone, email, and text. It also helps if you know the area and local traffic patterns.

Compensation

Starting pay ranges from $19-$21 per hour. Starting pay is based on experience and knowledge. Pay will increase as training is completed and skills are demonstrated.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Shift:

• Day shift

Application Question(s):

• What is your weekly availability (days and times available for work)?

Location:

• Santa Cruz, CA 95062 (Preferred)

Work Location: In person

Salary : $19 - $21