Hotel General Manager

MUST HAVE UNION HOTEL EXPERIENCE

SUMMARY DESCRIPTION:

The General oversees all aspects of the hotel operations including guest relations, front desk, housekeeping, maintenance, and finances. This includes all day-to-day restaurant and bar operations, as well as meeting and/or banquet functions. Achievement of food and drink sales, budget, and profitability targets is essential. Responsible for the hiring, training and discipline of all hotel staff.

ESSENTIAL DUTIES:

·      This position will ensure that the goals of the hotel are communicated, understood, achieved and maintained by hotel staff.

·      Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. 

·      Responsible for creating an operating environment that assures consistent guest satisfaction.

·      Responsible for monitoring the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.

·      Responsible for preparation of property budget and forecasts. 

·      Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. 

·      Explains and manages financial activities. Reconcile all financial accounts. 

·      Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

·      Responsible for initiating corrective action, when necessary.

·      Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiating corrective action, as appropriate.

·      Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

·      Coordinates efforts with the Director of Finance to prepare financial reports for management that clearly explain operational effectiveness, trends and variances.

·      Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with federal and state law.

·      Maintains an appropriate level of community public affairs involvement.

·      Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

·      Works with the Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. 

·      Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

·      Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

·      Deals with the general public, customers, employees, union and government officials with tact and courtesy.

·      Supervises all Department Heads.

·      Other duties as requested by ownership

RESPONSIBILITIES AND AUTHORITIES:

·      Plans and organizes the work of others.

·      Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

·      Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

·      Write routine reports, correspondence, business letters, summaries, and reports

·      Recruiting, interviewing, hiring, and training employees

·      Rewarding and disciplining employees

·      Addressing complaints and resolving problems