Fiber Installation Technician

We are seeking a dependable, hardworking, and detail-oriented Fiber Installation Technician to join our team. The technician will be responsible for installing, maintaining, troubleshooting, and repairing fiber-optic services for residential and commercial customers.

The ideal candidate has experience with fiber-optic installations, understands basic networking and telecommunications principles, provides excellent customer service, and takes pride in completing quality work safely and efficiently.

Key Responsibilities

• Install fiber-optic cables, equipment, and related hardware at residential and commercial properties.
• Perform fiber drops, cable routing, and terminations.
• Install and configure Optical Network Terminals (ONTs), routers, and related networking equipment.
• Perform fiber splicing, connectorization, and testing as required.
• Test fiber connections using optical power meters, light sources, and OTDR equipment.
• Troubleshoot fiber-optic signal issues, connectivity problems, and equipment failures.
• Run cables through walls, ceilings, attics, crawl spaces, and underground pathways when necessary.
• Ensure all installations meet company standards, customer expectations, and industry requirements.
• Maintain accurate installation records, job notes, photographs, and equipment documentation.
• Communicate professionally with customers regarding installation procedures and service expectations.
• Maintain company vehicles, tools, equipment, and inventory.
• Follow all company safety policies and procedures, including ladder, PPE, and job-site safety requirements.

Qualifications & Requirements

• High school diploma or GED preferred.
• Previous fiber-optic installation or telecommunications experience preferred.
• Basic understanding of fiber-optic networks and broadband technology.
• Ability to use hand tools, power tools, ladders, and testing equipment.
• Knowledge of fiber connectors, cable routing, and termination practices.
• Ability to troubleshoot and resolve technical issues independently.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check and drug screening, if required.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to climb ladders and work at elevated heights.
• Ability to work in attics, crawl spaces, and outdoor environments.
• Ability to work in varying weather conditions.
• Ability to stand, bend, kneel, and perform physical labor throughout the workday.

Performance Expectations

Technicians will be expected to:

• Complete assigned installations within established timeframes.
• Maintain high installation quality and minimize repeat service calls.
• Meet company productivity and quality standards.
• Maintain professional appearance and customer service standards.
• Properly document completed work.
• Maintain a safe and clean work environment.
• Represent the company professionally at every customer location.

Work Environment

This is a field-based position requiring daily travel to residential and commercial customer locations. Technicians should be comfortable working independently, managing daily assignments, and adapting to changing job-site conditions.

Ideal Candidate

The ideal candidate is someone who:

• Shows up on time and is dependable.
• Takes ownership of their work.
• Has a strong work ethic and positive attitude.
• Pays attention to detail.
• Treats customers and coworkers with respect.
• Is willing to learn new technologies and installation methods.
• Prioritizes safety, quality, and productivity.