Scheduler / Customer Service Representative

Scheduler

Location: Lawrenceville, GA

Job Type: Full Time

Department: Administration

Reports To: Corporate Scheduling Manager, with a secondary (dotted-line) reporting relationship to the local Area Operations Manager

Application Requirement:

To be considered for this position, you must complete the Predictive Index Behavioral and Cognitive assessments.

Please complete both assessments using the link below before or immediately after applying:

CLICK HERE TO COMPLETE ASSESSMENTS

About Blue Streak

Blue Streak Couriers is a leading provider of customized transportation and last-mile delivery solutions across the Southeast. We specialize in reliable, time-sensitive deliveries for a wide range of industries, powered by a team that values safety, professionalism, and operational excellence. Our culture is built on accountability, teamwork, and continuous improvement, making Blue Streak a place where dependable, high-performing individuals can grow and succeed.

Position Overview

Blue Streak Couriers is seeking a detail-oriented, organized, and customer-focused Scheduler to support our Large Package Box Truck division. This role is responsible for coordinating daily delivery schedules, communicating directly with customers and drivers, and ensuring accurate execution from scheduling through billing.

This position plays a critical role in maintaining service reliability, operational efficiency, and customer satisfaction. The Scheduler must be able to manage multiple moving parts, communicate clearly, and make real-time decisions in a fast-paced environment.

This role requires consistent availability Monday through Friday from 8:00 AM to 5:00 PM.

The Opportunity

This is not a passive, sit-back type of role. You are at the center of daily operations.

You will be responsible for keeping deliveries on track, solving problems as they happen, and ensuring both customers and drivers are supported throughout the day.

Every decision you make directly impacts service levels, customer relationships, and overall operational performance.

If you take pride in staying organized, communicating clearly, solving problems quickly, and being someone your team can rely on, you will succeed in this role.

What You’ll Do

Coordinate and Execute Scheduling

• Build and manage daily delivery schedules for drivers
• Assign routes efficiently to meet customer expectations and operational needs
• Adjust schedules in real-time based on changes, delays, or issues
  
  

Communicate with Customers and Drivers

• Confirm delivery details with customers and address any changes or concerns
• Provide clear, timely communication to drivers regarding assignments and updates
• Respond to phone calls and emails professionally and efficiently
  
  

Monitor and Manage Operations

• Track deliveries and driver progress throughout the day
• Identify and resolve issues proactively before they escalate
• Ensure all deliveries are completed accurately and on time
  
  

Ensure Accuracy and Accountability

• Verify order details, delivery completion, and billing accuracy
• Maintain detailed and organized records of daily operations
• Ensure compliance with company procedures and customer requirements
  
  

Support Continuous Improvement

• Work with operations leadership to improve scheduling efficiency
• Identify patterns, issues, or opportunities to improve performance
• Contribute to a team environment focused on accountability and results
  
  

What You Bring

Organization and Attention to Detail

• You can manage multiple tasks without losing track of important details
• You understand that accuracy is critical in scheduling and billing
• You take pride in keeping things organized and running smoothly
  
  

Communication and Professionalism

• You communicate clearly, confidently, and professionally
• You can handle conversations with customers, drivers, and internal teams effectively
• You remain composed under pressure
  
  

Problem Solving and Ownership

• You take initiative to solve problems rather than waiting for direction
• You stay calm and focused when issues arise
• You take ownership of outcomes and follow through
  
  

Work Ethic and Reliability

• You show up consistently and are ready to perform
• You can be counted on to handle responsibilities without constant oversight
• You stay engaged throughout the day, even when things get busy
  
  

Basic Qualifications

• High school diploma or equivalent required
• Minimum 2 years of experience in customer service, scheduling, logistics, or similar role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a fast-paced, multi-tasking environment
  
  

Bonus (Not Required)

• Experience in logistics, transportation, or dispatching
• Familiarity with scheduling or route management software
  
  

This role is critical to our operation, and we depend on every team member to stay organized, communicate effectively, and perform at a high level every day.

Our Core Values

At Blue Streak, how we work matters just as much as what we do. Our team is built on:

• EXCELLENCE – We do the job right, every time
• SAFETY – We protect our people and our customers
• TRUST – We show up, follow through, and do what we say
• INNOVATION – We look for better, faster, smarter ways to operate
• LOYALTY – We are loyal to our team. Our team is loyal to our customers. Our customers are loyal to us.
• .
  
  

Why You’ll Love It Here

Consistent Full-Time Schedule

Monday through Friday, 8:00 AM to 5:00 PM.

Impactful Role

You play a direct role in keeping operations running smoothly and customers satisfied.

Team Environment

You’ll work with a team that values accountability, communication, and getting the job done right.

Stability and Growth

We are a growing company with opportunities for advancement for strong performers.

Benefits That Matter

• Medical, Dental, Vision, Life, and Disability insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Employee discounts and additional benefits
  
  

Blue Streak Couriers is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.