What are the responsibilities and job description for the Senior Project Manager - Customer Transformation Program position at Blue Star Partners LLC?
Job Title: Senior Project Manager – Customer Transformation ProgramLocation: Remote (Columbus, OH)Travel Requirement: Bi-weekly travel to Columbus, OHContract Duration: 6–12 months (Strong possibility of extension)Pay Rate: $100–$130/hour (W-2)W-2 Option w/ Benefits: $95-$125/hourHealthcare: ICHRA health benefit option availableEmployment Type: W-2 Only (U.S. Citizens only – No visa sponsorship)Position SummaryWe are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.Key ResponsibilitiesLead execution of customer transformation initiatives aligned to assigned workstreamsDrive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operationsDevelop and manage detailed project plans, milestones, risks, and dependenciesTrack progress across internal teams and external vendors, ensuring accountability and timely resolution of issuesFacilitate collaboration across business, IT, customer service, billing, and digital teamsProvide clear and consistent status reporting to leadership and stakeholdersIdentify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actionsEnsure initiatives align with broader customer experience strategy and transformation objectivesRequired Qualifications7 years of experience leading complex, enterprise-scale projects or programsProven experience supporting customer transformation or customer experience initiativesExperience working with CRM platforms and customer data workflowsStrong execution mindset with demonstrated ability to drive delivery and accountabilityExperience managing cross-functional teams across business and technology organizationsExcellent communication, stakeholder management, and facilitation skillsPreferred QualificationsExperience working with SAP in a customer, billing, or order-to-cash contextExperience with customer billing systems, IVR platforms, or call center technologyBackground in customer service operations or digital customer experience initiativesExperience in utilities, energy, or other regulated industries is a plus
Salary : $100 - $130