What are the responsibilities and job description for the Automotive Service Writer position at BLUE STAR BROTHERS?
Service Writer/ Service Advisor
Service Advisor / Writer - Join Our Trusted & Growing Auto Repair Team!
Full-Time or Part-Time | Competitive Pay Based on Experience | Growth Opportunity
Are you a motivated and detail-oriented Service Advisor looking to join a reputable, well-established Family-Owned Auto Repair Facility? In our New Service Center, opening in Greenpoint Brooklyn, we are growing and seeking professional, customer-focused individuals to join our dynamic team!
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and understands the importance of delivering outstanding customer service in the Automotive Industry.
Key Responsibilities:
- Greet and check in customers, listen to their concerns, and clearly communicate repair needs
- Write and manage Repair Orders (RO's)
- Prepare accurate repair estimates
- Coordinate and set up insurance and warranty claims
- Schedule service appointments with customers and warranty companies
- Answer phones, respond to emails, scan/fax/file documents
- Source and order parts
- Organize and maintain customer files and service history
- Follow up on pending estimates, claims, and approvals
- Assist in keeping the service department organized and running smoothly
What We’re Looking For:
- Minimum 2 years of Service Writer/Advisor experience (preferred)
- Strong attention to detail and time management skills
- Friendly and professional communication skills
- Team player with a positive, proactive attitude
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Comfortable using computers, email, fax, scanners, and industry-specific software
- Fluent in English (Spanish or Polish is a plus)
- Ability to multitask and stay organized under pressure
- Knowledge of warranty/insurance claim setup (preferred)
- Alldata, Tekmetric, Shopmonkey, or Mitchell Experience
Schedule & Pay:
- Full-Time or Part-Time (20-40 hrs/week)
- Some evening and weekend availability may be required
- Overtime available
- Pay is competitive and based on experience
Why Join Us?
- Stable, growing, and reputable repair center
- Supportive team environment
- Paid Vacations, Sick Days, Holidays
- Opportunity for advancement and additional training
- 401(K) Matching
- Your contributions are valued and recognized
Ready to take your career to the next level with a team that treats you like family?
Apply today - we’d love to meet you!
Job Types: Full-time, Part-time, Internship
Pay: $19.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $19 - $28