What are the responsibilities and job description for the Appliance Field Manager position at Blue Sky Plumbing & Heating?
Blue Sky Plumbing, Heating, Cooling & Electric is a 4th generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and many other amazing perks. We are a growing company and if you share these same values then you may be the “perfect fit” for our team.
About the Role
As the Appliance Field Manager at Blue Sky, you will play a critical role in establishing and growing the Appliance department. You will work closely with the Appliance Field Operations Manager to build a high-performing team, foster accountability, enhance communication, and drive improvements in efficiency and profitability. Your leadership will help shape a dynamic and passionate department.
Key Responsibilities
- Assist in launching the Appliance Department, including truck templates, inventory stock, hiring team members, developing the price book, and more.
- Utilize data from invoices, timecards, KPI reports, and job performance metrics to review and provide constructive feedback.
- Learn and Train to the Service Systems Process.
- Support technicians in achieving both professional and personal growth.
- Schedule, prepare, and conduct regular one-on-one coaching sessions.
- Lead training sessions and facilitate technician ride-alongs.
- Work closely with customer service and dispatch teams to optimize business success.
- Address and resolve customer concerns requiring management involvement.
- Jump in and assist with service calls as needed to support the team.
- Foster a culture of continuous improvement, motivating technicians to strive for excellence each day.
- Minimum of 3 years in a leadership role within the Appliance industry.
- Minimum of 5 years in a Service Technician role within the Appliance industry.
- Strong knowledge of Appliance products and services.
- Ability to inspire and lead a team toward achieving company goals.
- Excellent presentation and communication skills.
- Ability to manage multiple projects and work with diverse teams.
- Detail-oriented, highly organized, and committed to follow-through.
- A team-first mindset, prioritizing collective success over individual achievements.
- High integrity, passion for the Hoffmann Brothers brand, and a positive attitude.
Salary & Benefits
- Competitive salary based on experience.
- Three Kaiser Medical Plans to select from with a 100% Company Paid Option
- Dental & Vision Insurance
- Voluntary Life Insurance & Accident Coverage options
- Company Paid Short Term Disability, Long Term Disability & Basic Life
- Employee Assistance Programs
- 401K Plan with 4% Company Match
- Paid Vacation & Paid Sick Time
- Maternity & Paternity Pay
- Bereavement Pay
- Company Paid Uniforms Provided
- Tool Account Program
Safety & Physical Requirements
- Prioritizing safety for yourself, co-workers, and the public is essential.
- Must be able to sit, stand, walk, stoop, and use hands for extended periods.
- Ability to lift and move equipment weighing 50 lbs.
- Work environments include hot, cold, and confined spaces, as well as outdoor conditions throughout the seasons.
- Regular communication with customers, vendors, and team members is required.
If you’re ready to be a key part of a growing, dynamic team, apply today!